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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

James Gibb Block/Buildings Insurance – Annual Review

Those of you who had their block insurance arranged through us last year will remember that we consolidated our portfolio before the May 2016 renewal and, as a result, extensively searched the market, though various brokers and insurers, to ensure the best value deal for our customers. All owners benefitted from an overall reduction in premium rate as a result of this.

On a quarterly basis, we meet with our brokers (currently Marsh) and our insurers (currently Allianz) to discuss key indicators such as performance, service delivery, claims history, changes in legislation etc. We are satisfied, as a result of these meetings, that the service provided is swift, efficient and straightforward. These are hugely important factors when dealing with insurance as we know that making a claim typically happens under stressful circumstances.

Of course, as important as delivery of service, are premium costs and it is our duty, as your Property Managers, to ensure we secure the best financial deal for you as well as ensuring the provider delivers on service.

On your behalf, we are delighted to have secured a renewal deal, with our current brokers and insurer, which imposes no increase in the premium rate from last year’s level. (The premium is calculated by multiplying the declared value by a defined rate).

This is, of course, great news. It’s not the only thing that determines the overall premium, though. There are some variables that are out with our control, such as Insurance Premium Tax (IPT).

When we renewed our policy last year, IPT was set at 9.5%. In October 2016, this was increased to 10%. This had no effect on your existing premium as IPT is charged at the rate in place at the time of renewal and remains for the duration of the policy.

In June of this year, the Government is increasing IPT to 12% but, since the renewal on the 28th May, the IPT on your renewal policies are 10%, a 0.5% increase from last year.


Peace of Mind

It is also important to ensure that the “declared value” of your development; i.e. the potential cost of re-build, is maintained at a level commensurate with inflation, rising costs of raw materials etc. Because of this, all brokers / insurers perform an annual index linked review of declared values. This year, we have agreed a modest 2% increase in declared value for most of our developments and this will be reflected in your overall premium. This annual index linked review gives insurers, us and you peace of mind that your property is fully covered in the event of a total loss situation.

This increase in declared value will not apply to those developments (mainly services from our Aberdeen office) that had a re-valuation survey performed within the last year.

Your new insurance schedules / certificates are available to view on your on-line portal accessed from our website. The certificate offers details of insurer, sums insured, premium, excesses etc. Your insurance policy is also available on our website, in the “Documents and Guides” tab. Commissions are unchanged from last year and are available to view on your development schedule on your on-line portal.

If you have no access to our website or portal and wish to see any of the above documents, please contact your local office for details.

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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