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COVID-19 Customer Update  19/03/21

Following the Scottish Government announcement on Tuesday, 16th March 2021, regarding continued COVID -19 restrictions, we are providing the following update.

Risk assessed compliance

As an organisation we continue to ensure that we have all the correct measures in place to deliver services to our customers.  Over the past year we have invested to ensure our team can work from home, providing additional communications systems and IT for this to happen.

Our offices remain closed to the public, with only a small number of staff in head office, for essential work to be carried out (e.g., post etc).

As a result of the first lockdown in March 2020, we have established a comprehensive risk assessed approach to ensuring our staff can work in the safest possible way and this will continue to shape how we work during this current lockdown period. The majority of our staff will continue to work remotely but will be fully operational, working to ensure the very best level of customer service at all times.

Site inspections and on site attendance

We plan to resume a phased return to site inspections on 26th April when travel restrictions are removed.

Where our staff are needed on site, they will have had risk assessments completed.  Where possible they will limit movement within common areas to outside core times in the day, to restrict interaction with others.  We would ask that all safe distancing measures for our staff are respected, when working on your site.

On site offices will be closed for access by homeowners and only our staff will be allowed access.

Please contact your Development Manager for information, as arrangements for each location/site may vary.

Suppliers and contractors

Our suppliers and contractors will work in compliance with Government Guidelines to deliver core services, repairs and maintenance.

We know that during this lockdown period, essential work is permitted ‘for activities in connection with the maintenance, purchase, sale, letting, or rental of residential property that the person owns or is otherwise responsible for’. This will be subject to the contractor’s own organisation’s measures and approach.

Planned improvement works remain suspended until further notice, other than for essential/urgent work, such as a roof refurbishment. This suspension will be subject to the requirements of future Scottish Government updates.  Please contact your Development Manager for confirmation as to whether any work already agreed is going ahead.

Communication routes

Communication routes from you to us remain active and diverts remain in place to ensure that communications are received and actioned.  You can therefore continue to contact James Gibb through the normal routes and be assured that the provision of core services, repairs and maintenance will continue.

Email communication

We would remind all homeowners that during this time, our aim is to communicate with you via email wherever possible.  We ask that homeowners, who have not already done so, contact us at to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ portal

We have also increased our communication flow via our website and request that as many homeowners as possible access their James Gibb+ portal, where you will receive all information regarding your account.

James Gibb+ accounts can be accessed via our website  You will need your account number and JG+ number, which can be found on your most recent invoice.

At James Gibb, we were hoping that by this time we would be reporting better news, but rest assured that as soon as Government restrictions allow, normal service will be resumed.  In the meantime, although we must limit contact to protect our staff and our customers, please know that James Gibb will continue to carry out the factoring service for your development.

We hope that our customers, clients and team are safe during these exceptionally difficult times.

Directors Office

Changing your factor

At James Gibb we recognise that your property factor is there to manage your development for and on your behalf when advising on legislation and regulation and ensuring your development is managed to the highest standard, in order to sustain and improve your property value.

Is your current property factor failing to meet your expectations?

James Gibb believes in the dedicated management of each property and development. Your dedicated Development Manager, who knows and understands the requirements of your development, will visit on a regular basis.

Do you think your communal charges are too high?

To create trust and confidence in our modern and forward-thinking property management and factoring organisation, we actively promote and demonstrate honest, transparent and accountable financial management in everything we do and we always keep our customers fully informed. 

At James Gibb, our aim is to ensure that service charge funds are accounted for in a timely and accurate manner, providing complete financial transparency on development expenditure for our customers.

Are you with another factor now?

A change of factor can be easily arranged if there is sufficient support to do so from fellow owners and if the requirements of your Deed of Conditions are met.

We can help as required, and offer a professionally tailored “management proposal” for committees, AGMs etc.

Are you self-factored at the moment?

It’s easy to think that money can be saved by trying to self-factor a block or development.  This may work if everyone involved is equally committed to maintaining the property and owners pay their share of costs on time, each time.

At James Gibb, we believe that, by taking the strain away from one or two committed owners and managing repairs, maintenance projects, funds, etc., we can add value and remove the burden of self-management.

Moving to James Gibb is easy

It is not as difficult as you may believe to change your property factor and at James Gibb we provide a great value factoring service that will exceed your expectations.

With our knowledge of managing change for hundreds of developments over the years, we can greatly assist in the seamless transition of change when moving to James Gibb.

It is easy to appoint James Gibb as your factor of choice. We will guide you through the process.

What makes us different from other factoring companies?

Existing customers say these reasons helped them decide to move to James Gibb.

Dedicated property management and factoring

James Gibb believes in the dedicated management of each property. Your Development Manager who knows and understands the requirements of your development, will visit on a regular monthly basis.

Out of hours emergencies

Unlike other factoring firms, James Gibb has an ‘out of hours’ Emergency Control Centre ready to take emergency calls 24 hours, 365 days a year. 

Knowledge, experience and proactive maintenance

James Gibb is highly experienced in all types of residential and commercial buildings and the maintenance required by current construction designs. Our proactive approach to maintenance programmes saves longer term costs. 

Our technical knowledge of legislation and regulation is also an important requirement for developments.


James Gibb offers competitive buildings insurance rates. This guarantee of sufficient insurance cover offers peace of mind to those who may not know if all properties in the block or development are fully insured.

More about James Gibb

James Gibb residential factors is a unique people-centric organisation, built on core customer care values, that cultivate an ethos of trust across all aspects of service delivery and as such is country’s fastest growing property management and factoring company. 

For more information on appointing James Gibb as your factor, whether you currently have no factor, you want to change from an existing provider, or you want to relieve the stress from self-factoring, please get in touch.

To discuss changing your factor to James Gibb, please contact us directly.

David Reid

Executive Director, Business Strategy and Development

0333 240 8325


Sandra Maitland

Business Development Director

0333 240 8325

James Gibb doing it the right way
Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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