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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at www.jamesgibb.co.uk. You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.

Regards

Directors Office

Changing your factor

At James Gibb we recognise that your property factor is there to manage your development for and on your behalf when advising on legislation and regulation and ensuring your development is managed to the highest standard, in order to sustain and improve your property value.

Is your current property factor failing to meet your expectations?

James Gibb believes in the dedicated management of each property and development. Your dedicated Development Manager, who knows and understands the requirements of your development, will visit on a regular basis.

Do you think your communal charges are too high?

To create trust and confidence in our modern and forward-thinking property management and factoring organisation, we actively promote and demonstrate honest, transparent and accountable financial management in everything we do and we always keep our customers fully informed. 

At James Gibb, our aim is to ensure that service charge funds are accounted for in a timely and accurate manner, providing complete financial transparency on development expenditure for our customers.

Are you with another factor now?

A change of factor can be easily arranged if there is sufficient support to do so from fellow owners and if the requirements of your Deed of Conditions are met.

We can help as required, and offer a professionally tailored “management proposal” for committees, AGMs etc.

Are you self-factored at the moment?

It’s easy to think that money can be saved by trying to self-factor a block or development.  This may work if everyone involved is equally committed to maintaining the property and owners pay their share of costs on time, each time.

At James Gibb, we believe that, by taking the strain away from one or two committed owners and managing repairs, maintenance projects, funds, etc., we can add value and remove the burden of self-management.

Moving to James Gibb is easy

It is not as difficult as you may believe to change your property factor and at James Gibb we provide a great value factoring service that will exceed your expectations.

With our knowledge of managing change for hundreds of developments over the years, we can greatly assist in the seamless transition of change when moving to James Gibb.

It is easy to appoint James Gibb as your factor of choice. We will guide you through the process.

What makes us different from other factoring companies?

Existing customers say these reasons helped them decide to move to James Gibb.

Dedicated property management and factoring

James Gibb believes in the dedicated management of each property. Your Development Manager who knows and understands the requirements of your development, will visit on a regular monthly basis.

Out of hours emergencies

Unlike other factoring firms, James Gibb has an ‘out of hours’ Emergency Control Centre ready to take emergency calls 24 hours, 365 days a year. 

Knowledge, experience and proactive maintenance

James Gibb is highly experienced in all types of residential and commercial buildings and the maintenance required by current construction designs. Our proactive approach to maintenance programmes saves longer term costs. 

Our technical knowledge of legislation and regulation is also an important requirement for developments.

Insurance

James Gibb offers competitive buildings insurance rates. This guarantee of sufficient insurance cover offers peace of mind to those who may not know if all properties in the block or development are fully insured.

More about James Gibb

James Gibb residential factors is a unique people-centric organisation, built on core customer care values, that cultivate an ethos of trust across all aspects of service delivery and as such is country’s fastest growing property management and factoring company. 

For more information on appointing James Gibb as your factor, whether you currently have no factor, you want to change from an existing provider, or you want to relieve the stress from self-factoring, please get in touch.

To discuss changing your factor to James Gibb, please contact us directly.

David Reid

Executive Director, Business Strategy and Development

0333 240 8325

 

Sandra Maitland

Business Development Director

0333 240 8325

James Gibb doing it the right way
Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you

Aberdeen

2 Thistle Street
Aberdeen 
AB10 1XZ

aberdeen@jamesgibb.co.uk

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Bellahouston

Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ

glasgow@jamesgibb.co.uk

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Dundee

Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW

dundee@jamesgibb.co.uk

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Edinburgh

4 Atholl Place
Edinburgh
EH3 8HT

edinburgh@jamesgibb.co.uk

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Glasgow

65 Greendyke Street
Glasgow
G1 5PX

glasgow@jamesgibb.co.uk

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