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COVID-19 Customer Update  19/03/21

Following the Scottish Government announcement on Tuesday, 16th March 2021, regarding continued COVID -19 restrictions, we are providing the following update.

Risk assessed compliance

As an organisation we continue to ensure that we have all the correct measures in place to deliver services to our customers.  Over the past year we have invested to ensure our team can work from home, providing additional communications systems and IT for this to happen.

Our offices remain closed to the public, with only a small number of staff in head office, for essential work to be carried out (e.g., post etc).

As a result of the first lockdown in March 2020, we have established a comprehensive risk assessed approach to ensuring our staff can work in the safest possible way and this will continue to shape how we work during this current lockdown period. The majority of our staff will continue to work remotely but will be fully operational, working to ensure the very best level of customer service at all times.

Site inspections and on site attendance

We plan to resume a phased return to site inspections on 26th April when travel restrictions are removed.

Where our staff are needed on site, they will have had risk assessments completed.  Where possible they will limit movement within common areas to outside core times in the day, to restrict interaction with others.  We would ask that all safe distancing measures for our staff are respected, when working on your site.

On site offices will be closed for access by homeowners and only our staff will be allowed access.

Please contact your Development Manager for information, as arrangements for each location/site may vary.

Suppliers and contractors

Our suppliers and contractors will work in compliance with Government Guidelines to deliver core services, repairs and maintenance.

We know that during this lockdown period, essential work is permitted ‘for activities in connection with the maintenance, purchase, sale, letting, or rental of residential property that the person owns or is otherwise responsible for’. This will be subject to the contractor’s own organisation’s measures and approach.

Planned improvement works remain suspended until further notice, other than for essential/urgent work, such as a roof refurbishment. This suspension will be subject to the requirements of future Scottish Government updates.  Please contact your Development Manager for confirmation as to whether any work already agreed is going ahead.

Communication routes

Communication routes from you to us remain active and diverts remain in place to ensure that communications are received and actioned.  You can therefore continue to contact James Gibb through the normal routes and be assured that the provision of core services, repairs and maintenance will continue.

Email communication

We would remind all homeowners that during this time, our aim is to communicate with you via email wherever possible.  We ask that homeowners, who have not already done so, contact us at to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ portal

We have also increased our communication flow via our website and request that as many homeowners as possible access their James Gibb+ portal, where you will receive all information regarding your account.

James Gibb+ accounts can be accessed via our website  You will need your account number and JG+ number, which can be found on your most recent invoice.

At James Gibb, we were hoping that by this time we would be reporting better news, but rest assured that as soon as Government restrictions allow, normal service will be resumed.  In the meantime, although we must limit contact to protect our staff and our customers, please know that James Gibb will continue to carry out the factoring service for your development.

We hope that our customers, clients and team are safe during these exceptionally difficult times.

Directors Office

Deed of Conditions

James Gibb residential factors is an unparalleled people organisation, built on core customer care values, that cultivate an ethos of trust across all aspects of service delivery. Our customer care values together with our organisational ethos resonate across the construction sector with many homebuilders living by similar people and customer focused principles.

James Gibb assists many homebuilders in formulating the Deed of Conditions for each new development, blending knowledge and experience with practicality and a good clear common-sense approach.  

Our vast experience in managing all development types gives us expert knowledge as to what works and does not work on developments, post construction. We also assist homebuilders with site specifications.

Early partnership working

We work closely during the early, pre-construction stages of the development, offering guidance on all aspects of the communal areas. We do this to ensure the design and materials used within the communal areas are suitable, cost effective to maintain and sustainable. Engaging in this joint working practice at an early stage of the design process, is key to achieving successful outcomes.

Underscoring potential issues early in the process means homeowners are given a great setting for their new homes with high visual impact, which has been carefully refined to minimise long term costs.

Our early intervention with landscaping contractors can prepare a comprehensive grounds maintenance strategy for the development that can be rolled out immediately on handover. This speed of purpose helps the landscaped areas mature faster.

The James Gibb ‘Handover Model’ creates opportunities for homebuilders to achieve positive savings, such as balancing empty property costs against delayed handovers.

Confidence in James Gibb

Such is the confidence and trust shown in James Gibb, homebuilders of all sizes regularly seek our advice in respect of:

  • Regulation and formation of owners’ associations, committees etc.
  • Title of common areas and apportionments.
  • Float and sinking funds.
  • Insurance burdens.
  • Avoiding negative PR 
  • Balancing ‘empty property costs’ against ‘delayed handover’.

James Gibb provides residential and commercial clients with help and advice on legislative and regulatory process, affecting the property management and factoring sector.

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AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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