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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

Deed of Conditions

James Gibb residential factors is an unparalleled people organisation, built on core customer care values, that cultivate an ethos of trust across all aspects of service delivery. Our customer care values together with our organisational ethos resonate across the construction sector with many homebuilders living by similar people and customer focused principles.

James Gibb assists many homebuilders in formulating the Deed of Conditions for each new development, blending knowledge and experience with practicality and a good clear common-sense approach.  

Our vast experience in managing all development types gives us expert knowledge as to what works and does not work on developments, post construction. We also assist homebuilders with site specifications.

Early partnership working

We work closely during the early, pre-construction stages of the development, offering guidance on all aspects of the communal areas. We do this to ensure the design and materials used within the communal areas are suitable, cost effective to maintain and sustainable. Engaging in this joint working practice at an early stage of the design process, is key to achieving successful outcomes.

Underscoring potential issues early in the process means homeowners are given a great setting for their new homes with high visual impact, which has been carefully refined to minimise long term costs.

Our early intervention with landscaping contractors can prepare a comprehensive grounds maintenance strategy for the development that can be rolled out immediately on handover. This speed of purpose helps the landscaped areas mature faster.

The James Gibb ‘Handover Model’ creates opportunities for homebuilders to achieve positive savings, such as balancing empty property costs against delayed handovers.

Confidence in James Gibb

Such is the confidence and trust shown in James Gibb, homebuilders of all sizes regularly seek our advice in respect of:

  • Regulation and formation of owners’ associations, committees etc.
  • Title of common areas and apportionments.
  • Float and sinking funds.
  • Insurance burdens.
  • Avoiding negative PR 
  • Balancing ‘empty property costs’ against ‘delayed handover’.

James Gibb provides residential and commercial clients with help and advice on legislative and regulatory process, affecting the property management and factoring sector.

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James Gibb doing it the right way
Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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