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COVID-19 Customer Update  19/03/21

Following the Scottish Government announcement on Tuesday, 16th March 2021, regarding continued COVID -19 restrictions, we are providing the following update.

Risk assessed compliance

As an organisation we continue to ensure that we have all the correct measures in place to deliver services to our customers.  Over the past year we have invested to ensure our team can work from home, providing additional communications systems and IT for this to happen.

Our offices remain closed to the public, with only a small number of staff in head office, for essential work to be carried out (e.g., post etc).

As a result of the first lockdown in March 2020, we have established a comprehensive risk assessed approach to ensuring our staff can work in the safest possible way and this will continue to shape how we work during this current lockdown period. The majority of our staff will continue to work remotely but will be fully operational, working to ensure the very best level of customer service at all times.

Site inspections and on site attendance

We plan to resume a phased return to site inspections on 26th April when travel restrictions are removed.

Where our staff are needed on site, they will have had risk assessments completed.  Where possible they will limit movement within common areas to outside core times in the day, to restrict interaction with others.  We would ask that all safe distancing measures for our staff are respected, when working on your site.

On site offices will be closed for access by homeowners and only our staff will be allowed access.

Please contact your Development Manager for information, as arrangements for each location/site may vary.

Suppliers and contractors

Our suppliers and contractors will work in compliance with Government Guidelines to deliver core services, repairs and maintenance.

We know that during this lockdown period, essential work is permitted ‘for activities in connection with the maintenance, purchase, sale, letting, or rental of residential property that the person owns or is otherwise responsible for’. This will be subject to the contractor’s own organisation’s measures and approach.

Planned improvement works remain suspended until further notice, other than for essential/urgent work, such as a roof refurbishment. This suspension will be subject to the requirements of future Scottish Government updates.  Please contact your Development Manager for confirmation as to whether any work already agreed is going ahead.

Communication routes

Communication routes from you to us remain active and diverts remain in place to ensure that communications are received and actioned.  You can therefore continue to contact James Gibb through the normal routes and be assured that the provision of core services, repairs and maintenance will continue.

Email communication

We would remind all homeowners that during this time, our aim is to communicate with you via email wherever possible.  We ask that homeowners, who have not already done so, contact us at to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ portal

We have also increased our communication flow via our website and request that as many homeowners as possible access their James Gibb+ portal, where you will receive all information regarding your account.

James Gibb+ accounts can be accessed via our website  You will need your account number and JG+ number, which can be found on your most recent invoice.

At James Gibb, we were hoping that by this time we would be reporting better news, but rest assured that as soon as Government restrictions allow, normal service will be resumed.  In the meantime, although we must limit contact to protect our staff and our customers, please know that James Gibb will continue to carry out the factoring service for your development.

We hope that our customers, clients and team are safe during these exceptionally difficult times.

Directors Office

Maintenance Programmes

When building a development and selling properties, we know that homebuilders go above and beyond to ensure that their products and specification are provided at the highest possible standard and ensuring the development is made as attractive as possible for the homeowners.  As managing agents, we believe it is our key role to maintain the original design and construction which is handed over to us.

Over time, we expect common parts to wear and it is inevitable that homeowners will be required to undertake large scale maintenance programmes, such as external redecoration painting works, internal redecoration works, etc. to ensure the original design and build is restored to its original conditions, which ultimately sustains the property values and protects homeowner investment.

Commencement of Maintenance Programme

Building Maintenance Programmes from the point of handover sets the expectation of when to consider proactive works, which may be required within years 3-10, post construction.

We publish our completed programme to homeowners so that they are kept informed of when any potential large-scale works are being considered, which prepares them for any potential charges that fall outwith the core service charges. 

A copy of our proposed maintenance programme is usually taken to AGM’s and/or or residents' meetings. This transparency encourages open dialogue on potential works and allows consideration of quotations from suitable suppliers. Importantly this ensures that proposals are fully discussed with homeowners in advance of any formal decisions being made.

Maintenance/sinking funds

At James Gibb, we include maintenance/sinking funds within estimated service charge budgets from tender stages as this ultimately prepares homeowners for future maintenance works. 

A maintenance/sinking fund builds a contingency from completion of the development, whereby funds can be saved and utilised by homeowners as and when large scale works are deemed to be required.   

In our experience, consistently building tangible funds helps cover the cost of these potential works, or at least allows for a good proportion of the cost to be offset and avoids larger one-off costs.

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2 Thistle Street
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Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



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G1 5PX



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