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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at www.jamesgibb.co.uk. You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.

Regards

Directors Office

Maintenance Programmes

When building a development and selling properties, we know that homebuilders go above and beyond to ensure that their products and specification are provided at the highest possible standard and ensuring the development is made as attractive as possible for the homeowners.  As managing agents, we believe it is our key role to maintain the original design and construction which is handed over to us.

Over time, we expect common parts to wear and it is inevitable that homeowners will be required to undertake large scale maintenance programmes, such as external redecoration painting works, internal redecoration works, etc. to ensure the original design and build is restored to its original conditions, which ultimately sustains the property values and protects homeowner investment.

Commencement of Maintenance Programme

Building Maintenance Programmes from the point of handover sets the expectation of when to consider proactive works, which may be required within years 3-10, post construction.

We publish our completed programme to homeowners so that they are kept informed of when any potential large-scale works are being considered, which prepares them for any potential charges that fall outwith the core service charges. 

A copy of our proposed maintenance programme is usually taken to AGM’s and/or or residents' meetings. This transparency encourages open dialogue on potential works and allows consideration of quotations from suitable suppliers. Importantly this ensures that proposals are fully discussed with homeowners in advance of any formal decisions being made.

Maintenance/sinking funds

At James Gibb, we include maintenance/sinking funds within estimated service charge budgets from tender stages as this ultimately prepares homeowners for future maintenance works. 

A maintenance/sinking fund builds a contingency from completion of the development, whereby funds can be saved and utilised by homeowners as and when large scale works are deemed to be required.   

In our experience, consistently building tangible funds helps cover the cost of these potential works, or at least allows for a good proportion of the cost to be offset and avoids larger one-off costs.

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