Skip to main content

James Gibb offices will be closed from 4pm on Thursday 28th March and will reopen at 9am on Tuesday 2nd April 2024

Emergency assistance

James Gibb operates an Emergency and Out of Hours Control Centre providing a 24hour, 365day customer service helpdesk facility for all emergencies such as Fire, Storm, Flood etc., which may arise over the holiday period.

Please call 0333 240 8325 for emergency assistance. Please note that non-emergency calls will not be dealt with outwith the office hours stated above and the helpdesk will advise you to contact us when the James Gibb office re-opens. 

Insurance Cover

James Gibb arranges insurance cover for developments across our portfolio. Due to the size of our portfolio, we can negotiate competitive rates with some of the country's leading insurance companies. We work with our brokers to source an appropriate policy in terms of cover and cost, for our developments.

Most of our developments entrust us to arrange their communal block insurance policy. In addition, we will arrange engineering insurances where necessary to cover passenger lifts (including statutory inspections) and any other plant and machinery. Regular insurance revaluations are carried out to ensure the building sums insured are up to date.

We work to ensure claims can be dealt with in a timely and efficient manner and conduct regular management information reviews to track and progress insurance claims.

Block Insurance explained

At James Gibb, we appreciate that block insurance cover can sometimes be quite complex and the circumstances that lead to an insurance claim can be stressful at times.  For this reason, we have created our customer Insurance Guide which contains information about Communal Insurance Cover and the Claims Process, to ensure customers know what is covered and how the claim’s process works.

Generally, our customers find this guide to be helpful and answers any questions they may have.  

Property Owners Liability (POL) Insurance

POL Insurance is included in our buildings insurance premiums for flatted developments.  For those in houses with communal areas within the development, POL is the only form of insurance we normally require to have in place.

POL Insurance covers legal liability for injury to third parties within the communal areas.

Simple examples of potential claims could be a tile falling off a roof and hitting a passer-by or a visitor tripping on an uneven surface. As these areas are common or mutual areas under ownership of the collective Duty Holders (Homeowners), this insurance will protect homeowners against any liability claim following injury or other.

Should you require any further information please complete and submit the enquiry form below. 

We're here to help

By submitting this form you consent to your data being stored and processed in accordance with our Privacy Policy.

James Gibb doing it the right way
Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you

Aberdeen

27 Chapel Street
Aberdeen
AB10 1SQ

aberdeen@jamesgibb.co.uk

Directions

 

Dundee

Unit J, Prospect Business Centre
Gemini Crescent
Dundee DD2 1TY

dundee@jamesgibb.co.uk

Directions

Edinburgh

4 Atholl Place
Edinburgh
EH3 8HT

edinburgh@jamesgibb.co.uk

Directions

Glasgow

65 Greendyke Street
Glasgow 
G1 5PX

glasgow@jamesgibb.co.uk

Directions

 

Cookies

Find out more about how we use cookies to help deliver the best experience for you.