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COVID-19 Customer Update 05/07/22

Visiting our Office

Our offices are all open. In some cases, due to limited reception space it may be that our clients can only visit by appointment . Please contact your regional/local office to confirm this prior to visiting. We continue to work on improving those offices that require increased space for social distancing where this is appropriate. This position is to protect the safety of our staff and comply with Scottish Government guidelines to help reduce the risk of transmission of Coronavirus. For our staff who are working from an office, they may take a number of safety measures such as wearing a face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis. You may be asked to wear a face covering if visiting one of our offices.

It is important to us that we remain vigilant about COVID. We will continue to monitor infection levels and this may mean that in the future we re-introduce safety measures that aim to ensure our staff and clients can be as safe as possible.

Site Inspections

Our Development Managers are carrying out site visits as normal and you can meet with them on site by arranging an appointment in advance. The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings are also taking place either via face to face or through online platforms. This can be agreed with your Development Manager.

On-Site Offices

On-site offices are open where House Managers and Concierge continue their normal working hours. 

Suppliers and Contractors

Our suppliers and contractors are all working normally to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please log on to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


David Reid

Chief Executive

New to James Gibb

James Gibb is a unique people-centric organisation, built on core customer care values that cultivate an ethos of transparency and trust across all aspects of our service delivery.

Prior to concluding the purchase of your new property, you will have been provided with all relevant information relating to your responsibilities for the common areas within your development by the seller of the property via their solicitor, or in the case of a new build property, from the developer’s solicitor.

The appointed solicitor should also have made you aware that a property factoring firm is in place and what your associated responsibilities and liabilities are. This information is generally detailed in the Deed of Conditions and it may be helpful to obtain a copy of this from your solicitor.

As a new client of James Gibb, we will provide you with information specific to your property in accordance with the Title Deeds or Deed of Conditions. This information includes such items as:

  • A statement on James Gibb’s authority to act on behalf of co-proprietors
  • Share allocations for common area expenditure
  • Insurance particulars where appropriate
  • Information on core management services being provided to you by James Gibb

There may be some terminology contained within these documents that is unfamiliar to new clients and to help with this you can access information in our Customer Guides or check out our Homeowner FAQs section. 

You can also view and download our helpful Customer Guides

At James Gibb we actively promote honest, transparent and accountable property factoring and always keep our customers informed.

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James Gibb doing it the right way
Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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