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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at www.jamesgibb.co.uk. You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.

Regards

Directors Office

Changing your Factor

Changing your factor

Homebuilders need to ensure that all new build developments can come to market safe in the knowledge that new purchasers will be able to enjoy their new home and that their new environment will be managed to the highest standards.

With years of experience, working in partnership with homebuilders of all sizes, from the initial planning stage to completion handover and management of each phase, James Gibb guarantees to deliver an unrivalled standard of property management and factoring to meet the requirements of homebuilders and their purchasers.

Partnership working

By working together on the preparation of deeds for example and blending practicality with a good clear common-sense approach, we ensure that your experience with James Gibb adds value to your business and enhances the relationship you have with your clients.

We have created our ‘Factoring Journey’ programme for homebuilders which highlights all aspects of James Gibb support, from prebuild review of title deeds, to specifications and layouts. We use our knowledge from post site completion to assist with new developments.

Seamless from handover to completion 

Our role is to provide a seamless service for all purchasers from handover through to site completion. Throughout the process, clear communication and sound advice is key to everything we do.

We work closely with homebuilders to ensure that cost effective, professional factoring services are in place, well before purchasers take ownership.

About James Gibb residential factors

James Gibb residential factors manage a property portfolio of over 50,000 residential and commercial properties and retirement homes throughout mainland Scotland, including Central, East and West of the country together with Dundee, Angus, Perthshire, North and East Fife and the North of Scotland spanning Aberdeen, Inverness and surrounding areas.

Should you require further information on James Gibb residential factors or simply need further reason to move to us, please contact Chief Executive, David Reid or Business Development Director, Sandra Maitland.

Alternatively, please complete and submit the enquiry form below.

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James Gibb doing it the right way
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Aberdeen

2 Thistle Street
Aberdeen 
AB10 1XZ

aberdeen@jamesgibb.co.uk

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Bellahouston

Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ

glasgow@jamesgibb.co.uk

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Dundee

Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW

dundee@jamesgibb.co.uk

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Edinburgh

4 Atholl Place
Edinburgh
EH3 8HT

edinburgh@jamesgibb.co.uk

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Glasgow

65 Greendyke Street
Glasgow
G1 5PX

glasgow@jamesgibb.co.uk

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