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COVID-19 Customer Update  19/03/21

Following the Scottish Government announcement on Tuesday, 16th March 2021, regarding continued COVID -19 restrictions, we are providing the following update.

Risk assessed compliance

As an organisation we continue to ensure that we have all the correct measures in place to deliver services to our customers.  Over the past year we have invested to ensure our team can work from home, providing additional communications systems and IT for this to happen.

Our offices remain closed to the public, with only a small number of staff in head office, for essential work to be carried out (e.g., post etc).

As a result of the first lockdown in March 2020, we have established a comprehensive risk assessed approach to ensuring our staff can work in the safest possible way and this will continue to shape how we work during this current lockdown period. The majority of our staff will continue to work remotely but will be fully operational, working to ensure the very best level of customer service at all times.

Site inspections and on site attendance

We plan to resume a phased return to site inspections on 26th April when travel restrictions are removed.

Where our staff are needed on site, they will have had risk assessments completed.  Where possible they will limit movement within common areas to outside core times in the day, to restrict interaction with others.  We would ask that all safe distancing measures for our staff are respected, when working on your site.

On site offices will be closed for access by homeowners and only our staff will be allowed access.

Please contact your Development Manager for information, as arrangements for each location/site may vary.

Suppliers and contractors

Our suppliers and contractors will work in compliance with Government Guidelines to deliver core services, repairs and maintenance.

We know that during this lockdown period, essential work is permitted ‘for activities in connection with the maintenance, purchase, sale, letting, or rental of residential property that the person owns or is otherwise responsible for’. This will be subject to the contractor’s own organisation’s measures and approach.

Planned improvement works remain suspended until further notice, other than for essential/urgent work, such as a roof refurbishment. This suspension will be subject to the requirements of future Scottish Government updates.  Please contact your Development Manager for confirmation as to whether any work already agreed is going ahead.

Communication routes

Communication routes from you to us remain active and diverts remain in place to ensure that communications are received and actioned.  You can therefore continue to contact James Gibb through the normal routes and be assured that the provision of core services, repairs and maintenance will continue.

Email communication

We would remind all homeowners that during this time, our aim is to communicate with you via email wherever possible.  We ask that homeowners, who have not already done so, contact us at enquiries@jamesgibb.co.uk to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ portal

We have also increased our communication flow via our website and request that as many homeowners as possible access their James Gibb+ portal, where you will receive all information regarding your account.

James Gibb+ accounts can be accessed via our website www.jamesgibb.co.uk.  You will need your account number and JG+ number, which can be found on your most recent invoice.

At James Gibb, we were hoping that by this time we would be reporting better news, but rest assured that as soon as Government restrictions allow, normal service will be resumed.  In the meantime, although we must limit contact to protect our staff and our customers, please know that James Gibb will continue to carry out the factoring service for your development.

We hope that our customers, clients and team are safe during these exceptionally difficult times.

Regards
Directors Office

New to James Gibb

James Gibb residential factors has over 100 employees who have many years of experience in residential, commercial and retirement property management. We have created a team with various backgrounds and knowledge in the property management and factoring industry.

Our Directors also have great knowledge and experience across all aspects of our industry and in all areas of business and we pride ourselves in being the fastest growing property management and factoring business in the country.

Our growth continues to be large scale, due to the high customer service and customer satisfaction levels we achieve. We identified a niche in a very outdated market and have applied ourselves to making a difference by ‘doing it the right way’.

We are a people organisation, built on core customer care values and have a passion to deliver services to the highest possible standard at minimal cost.

At James Gibb, our complete transparency to each development, block, stairwell, homebuilder and homeowner allows us the opportunity to supply a cost which is competitive within the industry.

Working with our customers, we aim to develop a bespoke property management specification to suit specific requirements. All buildings are different, and all require quite different approaches to facility management.

Creating a partnership with James Gibb begins by appointing us to manage and maintain your development to the highest standard and we will ensure that we sustain and improve property values for the future.  

Geographic Reach

Our organisation successfully manages property and developments in locations across the country and we have proved time and again, that we can replicate this success for any location, from our strategically positioned regional offices in Aberdeen, Dundee, Edinburgh and Glasgow.

We manage a property portfolio of over 48,000 residential and commercial properties and retirement homes throughout mainland Scotland, including Central, East and West of the country together with Dundee, Angus, Perthshire, North and East Fife and the North of Scotland spanning Aberdeen, Inverness and surrounding areas.

 

What you can expect from James Gibb

We utilise our diverse knowledge to contribute to design, specifications, legal services etc., avoiding the longer-term design and maintenance problems that are often the unintended consequences of the design process.

We manage each development for and on behalf of all homeowners as per the development Deed of Conditions, providing core services in property management.

We provide transparency when undertaking property management services with our customers.

We provide full specifications and a minimum of 3 quotations for all contract and/or large-scale works carried out.

Management Services 

    • We are an extension to the brand of our homebuilder and their customer service delivery. We have a clear understanding and awareness of the homebuilder brand and the James Gibb brand and indeed the links between both.
    • Land purchase identification. Such is the extent of our geographic spread we are fully enabled to create and maintain a definitive listing of available land for sale.
    • We have knowledge and experience of planning conditions, building design internal and external, landscape design specifications for full estates or small developments.
    • We have the knowledge and experience necessary to have positive input to the formation of Development Management Schemes and Deed of Conditions.
    • We have the knowledge and experience of linked large-scale estate and parcel developments. Locations where owners must pay for estate management as well as the parcels/phases within the estate, built by one homebuilder or multiples.
    • We have knowledge and experience of multi property apartment communities.
    • Retirement Development Division for retirement communities.
    • Commercial development knowledge and experience.
    • Attendance at regular liaison meetings to discuss site progress.
    • Sales, Commercial and Technical Teams’ presentations on property management/ factoring.
    • Regular sales office visits to discuss any ongoing issues following contracted property management/factoring proposals.
    • Dedicated digital customer information hub allowing our residential and commercial customers access to live development information such as deed of conditions or other legal documents, development layout drawings, specific financial accounts, sub-contractor invoices, reports, health and safety certification, development news blogs etc.
    • Immediate response, customer communication platform, fully manned with industry experience.
    • 24 Hour Emergency Contact, 365 days a year. (This is generally for properties insured under a communal insurance policy or developments with artificial equipment, which may require assistance whilst our offices are closed i.e., sewage treatment plants.)
    • Regular Development Inspections (These visits are generally monthly; however, the frequency can be changed to suit customer requirements).
    • Homeowners/ Proprietors Evening Meetings (These meetings are generally held between the hours of 6.30pm and 8.30pm, however we are also able to attend daytime meetings, this will depend on customer requirements).
    • Budget and Accounts Meetings.
    • 10 Year Maintenance Programs which helps homeowners understand what to expect in terms of proactive maintenance to ensure their properties and common parts retain value.
    • Regular Core Service & Facilities Tendering which includes annual buildings insurance and public liability insurance tendering, as well as regular communal electricity reviews, etc.
    • Extensive contracts, which allows us to negotiate exceptional rates with our suppliers.
    • Knowledge and experience of managing all types of developments, large and small, including technically challenging new build developments with services such as concierge staff, fitness suites, water pumps, lifts, car lifts and roof anchor systems.
    • Experience of large-scale infrastructure estates, developments and towns together with all legal and technical requirements associated with delivering this.

Customer feedback 

To ensure James Gibb continues to provide excellent management services, we regularly invite our existing customers to provide us with valuable feedback, via online customer surveys.

For our business to continue evolving, listening to the views of our customers is vitally important. Customer feedback has played a huge part in developing our team where talented colleagues are available to help assist our customers in actioning their requirements.

Brand awareness

At James Gibb, we pride ourselves on the knowledge and experience that we always share with our homebuilders. We recognise that when a homebuilder has completed a site and moved on to the next project, we continue to be an extension of their brand.

At the outset of a development our input to design and maintenance assists in avoiding any negative brand association, pre and post construction. We manage customer expectations while protecting the brands of our homebuilders and our business.

Our Business Development Team are here to assist you at any time.

You can email us at businessdevelopment@jamesgibb.co.uk

Alternatively, please complete and submit the enquiry form below.

Business Development Team

David Reid

Executive Director, Business Strategy & Development

Sandra Maitland

Business Development Director

Nicholas Mayall

Executive Director, Operational Delivery

Lorraine Stead

Regional Director (West)

Suzanne Cameron

Regional Director (North)

Roger Bodden

Regional Director (East)

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James Gibb doing it the right way
Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you

Aberdeen

2 Thistle Street
Aberdeen 
AB10 1XZ

aberdeen@jamesgibb.co.uk

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Bellahouston

Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ

glasgow@jamesgibb.co.uk

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Dundee

Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW

dundee@jamesgibb.co.uk

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Edinburgh

4 Atholl Place
Edinburgh
EH3 8HT

edinburgh@jamesgibb.co.uk

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Glasgow

65 Greendyke Street
Glasgow
G1 5PX

glasgow@jamesgibb.co.uk

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