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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at www.jamesgibb.co.uk. You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.

Regards

Directors Office

Accounts and Financial

To create trust and confidence in our modern and forward-thinking property management and factoring organisation, we actively promote and demonstrate honest, transparent and accountable financial management in everything we do and we always keep our customers fully informed.

At James Gibb, the aim of our Finance Department is to ensure that service charge funds are accounted for in a timely and accurate manner, providing complete financial transparency on development expenditure for our customers.

Dedicated development financial management

Our Finance Co-ordinators work closely with our Operations’ teams to prepare and administer quarterly, biannual and annual service charge accounts. They also assist in preparing annual service charge budgets, which set out the estimated running costs for the coming year. Regular management accounting information is reviewed to enable expenditure to be monitored and controlled.

To financially plan for major projects such as painting schemes etc., we can arrange a Sinking or Reserve Fund for the development. Such funds are held in individual, ring-fenced trust accounts, in the name of the development.

Payment terms

Invoices are due for payment within 14 days of despatch. 

Payment options

At James Gibb, we understand that everyone has different requirements when it comes to selecting a method of payment. For this reason, we offer a diverse selection of online and offline payment options to ensure customers have complete payment flexibility.

Payments can be made online at James Gibb+ by Debit Card or Credit Card or, via the JameGibb+ App.

Payments can also be made by: Bank Transfer; Standing Order; Cheque and Direct Debit

Learn more about how to pay your account from overseas at Customer Support

Paperless Direct Debit

Whilst we already offer Direct Debit as a payment method, the introduction of paperless sign up makes the Direct Debit instruction process more efficient and much easier, as it removes the requirement for paper-based transactions and their associated administration.  The move away from paper-based transactions to a more efficient automated process, realises many benefits for you, such as:

  • Safe and convenient way to pay a service charge account.
  • Never forget to pay a service charge account.
  • Avoid reminder letters and late payment charges.
  • Protected by the ‘Direct Debit Guarantee’.
  • Flexibility to pay monthly or quarterly.
  • Advance notification ahead of agreed collection date.
  • Future-proofed as traditional payment methods are phased out.
  • Environmentally friendly.

Regular financial reviews are undertaken to ensure Direct Debit payments are accurately reflecting the requirements of the Development.

Make life easier and cleaner. Sign up for paperless direct debit.

Log on at James Gibb+

Talk to one of our finance team on 0333 240 8325

Alternatively, please email us at directdebit@jamesgibb.co.uk

Register for e-billing

James Gibb sends client correspondence by email. It is a key objective of our Sustainability Policy to continually strive to develop a more sustainable business operation. To help achieve this objective, we continue our drive to achieve paperless billing. 

Income Recovery

The timely collection of service charge funds is vital to the ongoing management of a development and our Income Recovery team follow robust collection procedures to minimise the impact of non-payment on development funds.

Should you at any time experience difficulty in settling your account within the payment terms provided, please contact the Income Recovery Team to discuss, on 0333 240 8325.

Alternatively, please email us at incomerecovery@jamesgibb.co.uk

 

Direct access to information

Delivering on the expectations of honesty, clarity, quality and operational performance, our customer care culture concentrates on creating positive and effective communications with our customers, resulting in constructive customer service interactions and beneficial outcomes.

At James Gibb, we ensure that our customers have direct access to information and assistance whenever it is needed. 

Find out more about James Gibb+

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James Gibb doing it the right way
Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you

Aberdeen

2 Thistle Street
Aberdeen 
AB10 1XZ

aberdeen@jamesgibb.co.uk

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Bellahouston

Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ

glasgow@jamesgibb.co.uk

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Dundee

Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW

dundee@jamesgibb.co.uk

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Edinburgh

4 Atholl Place
Edinburgh
EH3 8HT

edinburgh@jamesgibb.co.uk

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Glasgow

65 Greendyke Street
Glasgow
G1 5PX

glasgow@jamesgibb.co.uk

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