Important information - James Gibb relocating to new offices

We are on the move!

As the James Gibb organisation expands and in order to accommodate our continued business growth, the following James Gibb offices are moving to new business premises.

Edinburgh Regional Office

Our Edinburgh Regional Office is now located at 23 Alva Street, Edinburgh, EH2 4PS

Existing email addresses and telephone contact numbers remain in operation.

Glasgow Regional Office

From Tuesday 2^nd April 2024, our Glasgow Regional Office will be located at Red Tree Magenta, 3^rd Floor, 270 Glasgow Road, Glasgow, G73 1UZ

Existing email addresses and telephone contact numbers remain in operation.

Bellahouston Business Centre

From Tuesday 2^nd April 2024, our Business Centre will be located at Red Tree Magenta, 3^rd Floor, 270 Glasgow Road, Glasgow, G73 1UZ

Existing email addresses and telephone contact numbers remain in operation.

Business continuity

Throughout the relocation process our website, email and telephones will be fully operational and business will continue as usual. Customers will not experience any changes or delays in service.

All other James Gibb business locations remain.

James Gibb doing it the right way

In this section

Accounts and Financial

To create trust and confidence in our modern and forward-thinking property management and factoring organisation, we actively promote and demonstrate honest, transparent and accountable financial management in everything we do, and we always keep our customers fully informed.

At James Gibb, the aim of our Finance Department is to ensure that service charge funds are accounted for in a timely and accurate manner, providing complete financial transparency on development expenditure for our customers.

Dedicated development financial management

Our Finance Co-ordinators work closely with our Operations’ teams to prepare and administer quarterly, biannual and annual service charge accounts. They also assist in preparing annual service charge budgets, which set out the estimated running costs for the coming year. Regular management accounting information is reviewed to enable expenditure to be monitored and controlled.

To financially plan for major projects such as painting schemes etc., we can arrange a Sinking or Reserve Fund for the development. Such funds are held in individual, ring-fenced trust accounts, in the name of the development.

Payment terms

Invoices are due for payment within 14 days of despatch.

Payment options

At James Gibb, we understand that everyone has different requirements when it comes to selecting a method of payment. For this reason, we offer a diverse selection of online and offline payment options to ensure customers have complete payment flexibility.

Payments can be made online at James Gibb+ by Debit Card or Credit Card or, via the JameGibb+ App.

Payments can also be made by: Bank Transfer; Standing Order; Cheque and Direct Debit

Learn more about how to pay your account from overseas at Customer Support

Paperless Direct Debit

Whilst we already offer Direct Debit as a payment method, the introduction of paperless sign up makes the Direct Debit instruction process more efficient and much easier, as it removes the requirement for paper-based transactions and their associated administration. The move away from paper-based transactions to a more efficient automated process, realises many benefits for you, such as:

Safe and convenient way to pay a service charge account.
Never forget to pay a service charge account.
Avoid reminder letters and late payment charges.
Protected by the ‘Direct Debit Guarantee’.
Flexibility to pay monthly or quarterly.
Advance notification ahead of agreed collection date.
Future-proofed as traditional payment methods are phased out.
Environmentally friendly.

Regular financial reviews are undertaken to ensure Direct Debit payments are accurately reflecting the requirements of the Development.

Make life easier and cleaner. Sign up for paperless direct debit.

Log on at James Gibb+

Talk to one of our finance team on 0333 240 8325

Alternatively, please email us at directdebit@jamesgibb.co.uk

Register for e-billing

James Gibb sends client correspondence by email. It is a key objective of our Sustainability Policy to continually strive to develop a more sustainable business operation. To help achieve this objective, we continue our drive to achieve paperless billing.

Income Recovery

The timely collection of service charge funds is vital to the ongoing management of a development and our Income Recovery team follow robust collection procedures to minimise the impact of non-payment on development funds.

Should you at any time experience difficulty in settling your account within the payment terms provided, please contact the Income Recovery Team to discuss, on 0333 240 8325.

Alternatively, please email us at incomerecovery@jamesgibb.co.uk

Direct access to information

Delivering on the expectations of honesty, clarity, quality and operational performance, our customer care culture concentrates on creating positive and effective communications with our customers, resulting in constructive customer service interactions and beneficial outcomes.

At James Gibb, we ensure that our customers have direct access to information and assistance whenever it is needed.

Find out more about James Gibb+

Accounts and Financial

Dedicated development financial management

Payment terms

Payment options

Paperless Direct Debit

Register for e-billing

Income Recovery

Direct access to information

We're here to help

James Gibb doing it the right way

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you