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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

Corporate Relationships

James Gibb residential factors manage a property portfolio of over 50,000 residential and commercial properties and retirement homes throughout mainland Scotland, including Central, East and West of the country together with Dundee, Angus, Perthshire, North and East Fife and the North of Scotland spanning Aberdeen, Inverness and surrounding areas.

Our working relationships with many homebuilder organisations have been sustained over several years, and as such we have become an extension of their own customer care departments and an extension of their brand, in keeping their positive brand image alive following completion of a development.

Hearing, understanding and acting on the demands of our homebuilders is paramount to us ’doing it the right way’. Being flexible in our approach to accommodating their unique requirements, means we can always deliver on their needs.

Corporate endorsements

The following corporate endorsements fully demonstrate our commitment to ‘doing it the right way’ and getting the job done to the full satisfaction of the corporate organisation.

Stewart Milne Homes have worked alongside James Gibb for a number of years. James Gibb are our factor of choice; due to their specific focus on customer service. We can rely on James Gibb providing the expert aftercare the residents on our developments expect. The street scenes within our Stewart Milne developments are of utmost importance, and having James Gibb maintaining the landscaping means it’s in very good hands.

Not only are James Gibb an excellent factor once developments are handed over, but we work exceedingly well with James Gibb at the pre-construction stage. The commercial and construction teams really appreciate the service and knowledge the team from James Gibb bring to these discussions to help prepare our budgets for upcoming developments.

James Gibb are always on hand to help with issues, and always willing to go that extra mile for us the developer and our customers.

Aileen McDougall, Senior Quantity Surveyor, Stewart Milne Homes Scotland

It was a year ago today (to the day, not the date) that you and Sandra came here to present the lpm case to Fairview Court and subsequently, as James Gibb Residential Factors, became our Factors.

That was a good move, for since then we have really appreciated the level of service you have provided, the personal attention to our concerns, the open communication, and the diligent way that matters are being pursued, despite the adverse effect of the lockdown restrictions.

Clare and Tommy have been excellent in attending to our needs and relating well to all of us here.

So, thank you to you and your team.

Howell Jones, Fairview Court, Milngavie

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James Gibb doing it the right way
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