COVID-19 Customer Update 20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22^nd December. This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus. We will continue to have a small presence in each office to ensure we can carry out essential functions. For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis. All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period. Whilst carrying out internal inspections, we politely request that social distancing measures are respected. The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms. If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours. Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at www.jamesgibb.co.uk. You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.

Regards

Directors Office

In this section

Corporate Social Responsibility

James Gibb is a true people organisation and as such we have a continuing commitment to developing our corporate social responsibility, to have a positive impact on society.

As part of this commitment, each year we support deserving charities that are nominated by our customers. We engage in and support volunteering endeavours, wherever and whenever we can.

Charities chosen by you during 2021

Edinburgh Dog and Cat Home

Thank you to Christine Meacock (Sheriff Bank) for this nomination.

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Signpost

This nomination was submitted by Lesley Mount (North Fettes Apartments).

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The Wee Mobile Foodbank

Many thanks to Mrs Rae (Windyedge Meadows) for this nomination.

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Children's Hospices Across Scotland (CHAS)

Our thanks go to Liz Leonard (Middlebank Rise) for this nomination.

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Kincardine and Deeside Befriending

This charity was nominated by Trish Hughes (Margaret Court).

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Scotland's Charity Air Ambulance

Congratulations to Jan Strandskog (Westgate, Inverurie) for submitting this nomination.

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Maggie's Centre, Dundee

Customer details withheld by request.

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Eagles Wings Trust

Customer details withheld by request

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Sustainability

Our approach to business is guided by our commitment to leadership, loyalty, transparency, integrity, innovation and our obligation to continuous development. Consequently, our Sustainability Strategy is founded on these principles.

Our Operational Risk Management Framework guarantees compliance with internal controls and corporate governance and fully enables our organisation to comply with the requirements of our customers. We continually strive to improve our resource productivity through process efficiency, including supply chain optimisation.

In developing a sustainable and diverse workforce, we endeavour to access the right talent in the right market and we generate brand value and customer loyalty by developing more sustainable operations, including those focused on green solutions and increased energy efficiency.