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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office


James Gibb arranges insurance cover for developments across our portfolio. Due to the size of our portfolio, we can negotiate competitive rates from some of the leading insurance companies and we work with our brokers to source an appropriate policy in terms of both cover and cost, for our homeowners.

Most of our developments entrust us to arrange their communal block insurance policy. In addition, we will arrange engineering insurances where necessary to cover passenger lifts (including statutory inspections) and any other plant and machinery. Regular insurance revaluations (normally every 5 years) are carried out to ensure the building sums insured are up to date. Through the intervening years, we will normally apply an index linked increase in declared value to ensure on-going re-build cost compliance.

We work to ensure claims can be dealt with in a timely and efficient manner and conduct regular management information reviews to track and progress insurance claims.

Buildings Insurance

Buildings insurance provides cover for the costs of repair damage caused by insured events such as storm damage, fire, vandalism and flooding. Many of these events can be unforeseen and out of your control. 

The Buildings Insurance Policy covers the fabric of the building along with any communal areas. It does not cover contents within an individual property.

The majority of insurance claims handled within blocks of flats are due to damage caused by the escape of water.

Such events can lead to considerable stress, disruption and possible conflict between neighbours. Many of these events can be easily avoided by on-going routine maintenance by the homeowner.

At James Gibb, we promote proactive property maintenance. In partnership with our insurers, we communicate information regularly to homeowners, to help them prevent insurance claims. 

Block Insurance explained

At James Gibb, we appreciate that block insurance cover can be quite complex and the circumstances that lead to an insurance claim can be stressful at times. For this reason, we have created our very handy customer guide Communal Insurance Cover and Claims Process to ensure customers know what is covered and how the claim’s process works. Generally, our customers find this guide to be helpful and that it answers any questions they may have.

Property Owners Liability (POL) Insurance

POL Insurance is included in our buildings insurance premiums for flatted developments.  For those in houses with communal areas within the development, POL is the only form of insurance we normally require to have in place.

POL Insurance covers legal liability for injury to third parties within the communal areas.

Simple examples of potential claims could be a tile falling off a roof and hitting a passer-by or a visitor tripping on an uneven surface. As these areas are common or mutual areas under ownership of the collective Duty Holders (Homeowners), this insurance will protect homeowners against any liability claim following injury or other.

Commission explained

It is normal for factoring businesses and their brokers to take a commission on insurance products. Significant time is required, and dedicated, within James Gibb, to ensure that on-going support is provided, that we engage with our brokers and insurers on claims analysis, statistical evaluations and risk analysis. By doing so, we aim to continually mitigate insurance losses, thereby reducing policy losses and allowing us the opportunity to negotiate more favourable terms at renewal.

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James Gibb doing it the right way
Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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