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doing it the right way


Delivering on the expectations of honesty, clarity, quality and operational performance, our ‘think customer’ culture concentrates on creating positive and effective communications with our customers, resulting in more constructive customer service interactions and beneficial outcomes.

At James Gibb, we do not just go through the motions; we really do care how our customers are treated in all their dealings with us. Our teams are engaged, productive and believe in providing excellence in service delivery. We demonstrate this ethos by always listening to the needs of our customers, giving advice and assistance when required, trouble-shooting any issues they may have and overall, guaranteeing an excellent customer experience.

For us, customer experience is more than just a buzzword — it is at the heart of everything we do. We always put the customer first and strive to get it right, first time, every time.

These qualities, together with our belief in ‘doing it the right way’, are responsible for generating our consistently high levels of customer satisfaction and organisational success.

What our customers say

A lot of things fell by the wayside by previous property managers but I have been really impressed since Mark took over early last year. My opinion on factors in general has changed and I'm now delighted with the service I'm receiving, thanks for the complete turnaround mark 👍!

— Eoghan O Neachtain

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you

Glasgow (Head Office)

Red Tree Magenta, 3rd Floor,

270 Glasgow Road, Glasgow, G73 1UZ



Edinburgh Office

23 Alva Street, 

Edinburgh, EH2 4PS


Aberdeen Office

27 Chapel Street,
Aberdeen, AB10 1SQ



Dundee Office

Unit J, Prospect Business Centre,
Gemini Crescent, Dundee, DD2 1TY



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