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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at www.jamesgibb.co.uk. You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.

Regards

Directors Office

doing it the right way

About James Gibb

James Gibb residential factors is an unparalleled people organisation, built on core customer care values, that cultivate an ethos of trust across all aspects of service delivery and as such is the country's fastest growing property management and factoring company.

Our story

A proven track record of customer service over 150 years

In 1872, John Gibb launched a business to provide a home letting service, as well as joinery and funeral services, within Edinburgh.

Originally based in West Nicholson Street, the Company changed its name to James Gibb in 1892 and moved to the current location of our Edinburgh Office in Atholl Place in 1963.

Over the years, the joinery and funeral services were eventually phased out to allow the firm to focus on property management – initially limited to the lettings market and later expanded to include factoring services.

The business remained in the Gibb family until the retirement of the 5th generation Gibb Brothers in 2012, when the factoring division was acquired by Strathspey Capital Limited. Since then, we have grown the factoring business both organically and by acquisition and now have offices in key locations throughout the country – Edinburgh, Glasgow, Aberdeen and Dundee.

As one of the oldest and most highly respected property management and factoring firms in the country, we actively promote the provision of high standards and operational best practice to all stakeholders and throughout the wider property management and factoring industry.

At the forefront of our industry, we are considered dynamic in our approach to all aspects of property management and factoring. We work together with homeowners and homebuilders to provide a modern and transparent property management and factoring service with customer satisfaction and customer care, front and centre of that provision.  

Having pushed the boundaries of traditional factoring, effectively changing the mindset within our industry, our business growth has been extraordinary. We continue to invest and adopt new technologies, to create operational efficiencies and improve our customer experience.

Doing it the right way

In ‘doing it the right way’ we consistently deliver a factoring service, underpinned by our core values of listening and learning, transparency and honesty, in all interactions with homeowners, homebuilders, suppliers and colleagues. These values, together with the strength and capability of the James Gibb team, are demonstrated through the passion for the work that we do, every single day.

At James Gibb, our people are our greatest asset. We believe it to be vital in our increasingly complex and demanding business sector, that we continue to have highly skilled professionals on our team. We invest in skills training and continuous professional development to ensure we stay at the forefront of driving change in the industry.

James Gibb has membership of and representation on the Board of the Property Managers Association Scotland (PMAS), the leading association representing professional property management and factoring firms in Scotland.

What our customers say

You came here to present the case to Fairview Court. Subsequently, James Gibb Residential Factors, became our Factors.

That was a good move, for since then we have really appreciated the level of service you have provided, the personal attention to our concerns, the open communication, and the diligent way that matters are being pursued, despite the adverse effect of the lockdown restrictions.

Clare and Tommy have been excellent in attending to our needs and relating well to all of us here. So, thank you to you and your team.

— Howell Jones, Fairview Court, Milngavie, Glasgow

Delighted with Aline’s prompt, efficient and courteous response to some historical issues since she became our new local Manager, inspiring confidence in future dealings between our development Association and Aline going forward in this professional manner.

— Irene Haddow

I have owned my own property in Strathmore Court since 2007. In 2011 we chose to employ lpm, now known as James Gibb residential factors, as our factor. This has proved to be a very satisfactory arrangement for our retirement development. We have a monthly Estates Manager inspection, annual budget meeting and annual accounts meeting. We deal with a Scottish finance department which understands our geographical location. There are no additional administrative fees and we have made savings in a number of services. Our House Manager has been released from many of her administrative tasks to allow for other duties. The staff are approachable. Lorraine Stead has been particularly helpful to me.

- D McGill, Strathmore Court, Jordanhill, Glasgow

I can’t praise Clare Bugden highly enough !! Clare is a complete breath of fresh air to deal with and goes above and beyond to help in any way that she can. Any repairs or issues within the Netherblane development are swiftly dealt with and Clare always keeps you updated with the progress. It was very comforting to know someone of that Calibre is looking after your development!! A true asset to James Gibb.

- Marc Hendrie

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you

Aberdeen

2 Thistle Street
Aberdeen 
AB10 1XZ

aberdeen@jamesgibb.co.uk

Directions

 

Bellahouston

Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ

glasgow@jamesgibb.co.uk

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Dundee

Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW

dundee@jamesgibb.co.uk

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Edinburgh

4 Atholl Place
Edinburgh
EH3 8HT

edinburgh@jamesgibb.co.uk

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Glasgow

65 Greendyke Street
Glasgow
G1 5PX

glasgow@jamesgibb.co.uk

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