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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at www.jamesgibb.co.uk. You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.

Regards

Directors Office

James Gibb+

Having listened to our customers and learned more about what you demand of your property manager today, we invested in the development of our secure online customer portal James Gibb+, to provide easier access to important information regarding the maintenance and management of your property and development and further improve the overall customer experience. 

Delivering on the expectations of honesty, clarity, quality and operational performance, our customer centred culture concentrates on creating positive and effective communications with our customers, resulting in more constructive customer service interactions and beneficial outcomes.

James Gibb+ and the James Gibb+ App allows you to view invoices and pay and control your account online and in real time. You can also view and download development specific information such as your Development Manager’s site inspection visit schedules, Financial Information, Contracts and Specifications, Contractor Reports, Insurance Documentation and Client Notices. Documents included within these categories, where applicable, include:

Find out what's online at James Gibb +

Provides information on the anticipated programme planned for long term maintenance works within the Development.

Details the items discussed at and the actions arising from, the Residents’ Annual General Meeting.

Details the anticipated spend for the current year for a Development.

The standard Policy wording provided by the Insurer, giving detail on the insurance cover provided within the Development Policy.

The Development Insurance Schedule for the current year, detailing the Annual Premium and the Statement of Fact from the Insurer.

The report submitted by the Car Park Gate Engineer following routine visits.

The report submitted by the Ventilation Inspection Engineer following routine visits.

The report submitted by the Cleaning Contractor following routine visits.

The specification details the standard requirements of the Cleaning Contractor in fulfilling the Cleaning Contract.

Development specific communication providing information regarding items affecting homeowners.

The Commercial Insurance Schedule for the current year detailing the Annual Premium and the Statement of Fact from the Insurer.

Details items discussed at and the actions arising from, the Residents’ Committee Meetings.

The credit control tab provides the level of debt within the development, broken down into various categories, which detail the number of clients at each stage and amount of funds due.

The Deeds registered within the Land Register for the Development, detailing the burdens imposed on the co-proprietors.

Details the various fees and costs associated with a Development including the arrangements, visit frequency, management fee, insurance commission, debit/credit card fees, late payment fees, early termination fees etc.

The report submitted by the Electrical Contractor following their routine visits.

The report submitted by the Emergency Call, System Engineer following routine visits.

The report submitted by the Fire Safety Contractor following routine visits.

The specification details the standard requirements of the Grounds Maintenance Contractor, in fulfilling the Grounds Maintenance Contract.

The report submitted by the Grounds Maintenance Contractor following routine visits.

The report submitted by the Gymnasium Inspection Contractor following routine visits.

The annual renewal letter detailing the new Insurance Premium for the forthcoming year, along with the comparable quotations received during the tendering process.

Access to the portal is made by entering your Account Number and James Gibb+ Reference, both available at the top section of your invoice and on any correspondence items you receive from us.

The report submitted by the Legionella Testing Contractor following routine visits.

The report submitted by the Lift Engineering Contractor following routine visits.

The report submitted by the Lift Service Contractor following routine visits.

The report submitted by the Playpark Inspection Contractor following routine visits.

The Property Owners Liability Standard Policy wording provided by the Insurer providing detail on the insurance cover provided within the Policy.

The Property Owners Liability Insurance Schedule for the current year detailing the Annual Premium and the Statement of Fact from the Insurer.

The report submitted by the Electrical Contractor following their routine visits.

The proposed works tab provides details of projects which require agreement and funds from homeowners before the works can proceed.

The report submitted by the Roof Anchor Contractor following their routine visits.

Details any site-specific information that has been requested by a Development Committee.

Details the monthly dates the Estates Manager is due to carry out a site inspection.

The report submitted by the SUDS Engineer following their routine visits.

The latest valuation survey, if applicable, carried out by the appointed Surveyor for a Development.

The report submitted by the Water Pump Service Engineer following their routine visits.

Provides the yearend accounts for the preceding year detailing the actual spend versus budget for the Development.

James Gibb+ App

James Gibb+ is also available as an App which can be downloaded free of charge from the usual Apple or Android stores onto your phone or tablet ensuring constant “on the move” access.

Accessing James Gibb+

Access to the customer portal is made by entering your Account Number and James Gibb+ Reference, both available at the top section of your invoice and on any correspondence items you receive from us.

If you cannot access the internet, all details are available in hard copy format on request.

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423 Paisley Road West
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65 Greendyke Street
Glasgow
G1 5PX

glasgow@jamesgibb.co.uk

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