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We are on the move!

As the James Gibb organisation expands and in order to accommodate our continued business growth, the following James Gibb offices are moving to new business premises.

Edinburgh Regional Office

Our Edinburgh Regional Office is now located at 23 Alva Street, Edinburgh, EH2 4PS

Existing email addresses and telephone contact numbers remain in operation. 

Glasgow Regional Office

From Tuesday 2nd April 2024, our Glasgow Regional Office will be located at Red Tree Magenta, 3rd Floor, 270 Glasgow Road, Glasgow, G73 1UZ

Existing email addresses and telephone contact numbers remain in operation. 

Bellahouston Business Centre

From Tuesday 2nd April 2024, our Business Centre will be located at Red Tree Magenta, 3rd Floor, 270 Glasgow Road, Glasgow, G73 1UZ

Existing email addresses and telephone contact numbers remain in operation.

Business continuity

Throughout the relocation process our website, email and telephones will be fully operational and business will continue as usual. Customers will not experience any changes or delays in service.  

All other James Gibb business locations remain.

James Gibb doing it the right way

James Gibb+

Having listened to our customers and learned more about what you demand of your property manager today, we invested in the development of our secure online customer portal James Gibb+, to provide easier access to important information regarding the maintenance and management of your property and development and further improve the overall customer experience. 

Delivering on the expectations of honesty, clarity, quality and operational performance, our customer centred culture concentrates on creating positive and effective communications with our customers, resulting in more constructive customer service interactions and beneficial outcomes.

James Gibb+ and the James Gibb+ App allows you to view invoices and pay and control your account online and in real time. You can also view and download development specific information such as your Development Manager’s site inspection visit schedules, Financial Information, Contracts and Specifications, Contractor Reports, Insurance Documentation and Client Notices. Documents included within these categories, where applicable, include:

Find out what's online at James Gibb +

Provides information on the anticipated programme planned for long term maintenance works within the Development.

Details the items discussed at and the actions arising from, the Residents’ Annual General Meeting.

Details the anticipated spend for the current year for a Development.

The standard Policy wording provided by the Insurer, giving detail on the insurance cover provided within the Development Policy.

The Development Insurance Schedule for the current year, detailing the Annual Premium and the Statement of Fact from the Insurer.

The report submitted by the Car Park Gate Engineer following routine visits.

The report submitted by the Ventilation Inspection Engineer following routine visits.

The report submitted by the Cleaning Contractor following routine visits.

The specification details the standard requirements of the Cleaning Contractor in fulfilling the Cleaning Contract.

Development specific communication providing information regarding items affecting homeowners.

The Commercial Insurance Schedule for the current year detailing the Annual Premium and the Statement of Fact from the Insurer.

Details items discussed at and the actions arising from, the Residents’ Committee Meetings.

The credit control tab provides the level of debt within the development, broken down into various categories, which detail the number of clients at each stage and amount of funds due.

The Deeds registered within the Land Register for the Development, detailing the burdens imposed on the co-proprietors.

Details the various fees and costs associated with a Development including the arrangements, visit frequency, management fee, insurance commission, debit/credit card fees, late payment fees, early termination fees etc.

The report submitted by the Electrical Contractor following their routine visits.

The report submitted by the Emergency Call, System Engineer following routine visits.

The report submitted by the Fire Safety Contractor following routine visits.

The specification details the standard requirements of the Grounds Maintenance Contractor, in fulfilling the Grounds Maintenance Contract.

The report submitted by the Grounds Maintenance Contractor following routine visits.

The report submitted by the Gymnasium Inspection Contractor following routine visits.

The annual renewal letter detailing the new Insurance Premium for the forthcoming year, along with the comparable quotations received during the tendering process.

Access to the portal is made by entering your Account Number and James Gibb+ Reference, both available at the top section of your invoice and on any correspondence items you receive from us.

The report submitted by the Legionella Testing Contractor following routine visits.

The report submitted by the Lift Engineering Contractor following routine visits.

The report submitted by the Lift Service Contractor following routine visits.

The report submitted by the Playpark Inspection Contractor following routine visits.

The Property Owners Liability Standard Policy wording provided by the Insurer providing detail on the insurance cover provided within the Policy.

The Property Owners Liability Insurance Schedule for the current year detailing the Annual Premium and the Statement of Fact from the Insurer.

The report submitted by the Electrical Contractor following their routine visits.

The proposed works tab provides details of projects which require agreement and funds from homeowners before the works can proceed.

The report submitted by the Roof Anchor Contractor following their routine visits.

Details any site-specific information that has been requested by a Development Committee.

Details the monthly dates the Estates Manager is due to carry out a site inspection.

The report submitted by the SUDS Engineer following their routine visits.

The latest valuation survey, if applicable, carried out by the appointed Surveyor for a Development.

The report submitted by the Water Pump Service Engineer following their routine visits.

Provides the yearend accounts for the preceding year detailing the actual spend versus budget for the Development.

James Gibb+ App

James Gibb+ is also available as an App which can be downloaded free of charge from the usual Apple or Android stores onto your phone or tablet ensuring constant “on the move” access.

Accessing James Gibb+

Access to the customer portal is made by entering your Account Number and James Gibb+ password, both available at the top section of your invoice and on any correspondence items you receive from us.

If you cannot access the internet, all details are available in hard copy format on request.

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James Gibb doing it the right way
Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you

Aberdeen

27 Chapel Street
Aberdeen
AB10 1SQ

aberdeen@jamesgibb.co.uk

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Dundee

Unit J, Prospect Business Centre
Gemini Crescent
Dundee DD2 1TY

dundee@jamesgibb.co.uk

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Edinburgh

4 Atholl Place
Edinburgh
EH3 8HT

edinburgh@jamesgibb.co.uk

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Glasgow

65 Greendyke Street
Glasgow 
G1 5PX

glasgow@jamesgibb.co.uk

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