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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

doing it the right way


James Gibb residential factors is an unparalleled people-centric organisation, built on core customer care values, that cultivate an ethos of trust across all aspects of service delivery and as such, is the country's fastest growing property management and factoring company. 

James Gibb residential factors manage a property portfolio of over 50,000 residential and commercial properties and retirement homes throughout mainland Scotland, including Central, East and West of the country together with Dundee, Angus, Perthshire, North and East Fife and the North of Scotland spanning Aberdeen, Inverness and surrounding areas.

We consistently apply our unique business model, making a difference in property management and factoring service provision, by ‘doing it the right way’.

In breaking the boundaries of traditional factoring, our business growth has been extraordinary. This has in part been due to the high levels of customer satisfaction generated by our customer service delivery guarantees but also to the strength and capability of the James Gibb team, who demonstrate their passion for the work that they do, on a daily basis. 

Our complete transparency to each development, block, stairwell and homeowner allows us the opportunity to supply a cost which is competitive within the industry.

Working together with our homebuilders, we aim to develop a bespoke property management specification to suit specific requirements including assistance at pre-construction and Deed of Conditions stages.

Customer Journey

Buying property is one of the greatest investments your customers will ever make and consequently one of the greatest assets they will ever own.  

People are passionate about their property and it is our job to make them feel their property is being managed with due care and attention to the highest standards, as if our own. 

As a homebuilder, through all of your interactions with your customer, you have taken them on the journey of a lifetime. As your factor, we consider ourselves to be part of that journey and dedicate ourselves to assisting you from the initial sales process through to completion. 

You have worked hard to build this customer relationship and James Gibb are here to make the transition between homebuilder, customer and factor as seamless and stress free as possible, ensuring that your customer remains satisfied with their new home and ultimately with the homebuilder they purchased from.

People you can rely on

At James Gibb, our people are our greatest asset and it is crucial in our increasingly complex and demanding sector, that we continue to have highly skilled professionals on our team.

We believe investment in skills training and continuous professional development is vital to ensure that our organisation stays at the forefront of driving change in the industry.

Our position in the market is no accident. James Gibb is already ‘ahead of the curve’, both in investing and adopting new technologies to create operational improvement and efficiency and by making a clear and positive commitment to future-proofing the skills and capability of our team.

Our people investment ethos encourages continuous personal and professional development through education, vocational training and qualification for all employees across our organisation. 

James Gibb is able to shape the skills development of our people around the changing needs of the industry – helping to ensure our people have the knowledge, ability and understanding required, to deliver an exemplary factoring service.  

What our customers say

A lot of things fell by the wayside by previous property managers but I have been really impressed since Mark took over early last year. My opinion on factors in general has changed and I'm now delighted with the service I'm receiving, thanks for the complete turnaround mark 👍!

— Eoghan O Neachtain

Why choose James Gibb

Years of experience

With years of experience, working in partnership with developers of all sizes from the initial planning stage to completion; handover and management of each phase, we guarantee to be cost competitive and deliver an unrivalled level of service to meet the requirements of you and your purchasers.

In-house skills and expertise

We have the in-house skills and expertise necessary to ensure all new build developments can come to market safe in the knowledge that new purchasers will be able to enjoy their new home and that their new environment will be managed to the highest standards.

Free consultancy

We are also able to offer free consultancy services to help shape your Deed of Conditions to each new development, blending practicality with a good, clear, common sense approach.

Seamless service

We provide a seamless service for your purchasers, from handover through to site completion. Throughout the process, clear communication and sound advice results in a smoother transition for all.

James Gibb doing it the right way

By entrusting the property management and factoring requirements of your developments to James Gibb, you can be sure that our work will be carried out to the highest standards, sustaining and improving property values for the future. 

Business Development Team

David Reid

Executive Director, Business Strategy & Development

Sandra Maitland

Business Development Director

Nicholas Mayall

Executive Director, Operational Delivery

Lorraine Stead

Regional Director (West)

Suzanne Cameron

Regional Director (North)

Roger Bodden

Regional Director (East)

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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