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COVID-19 Customer Update  19/03/21

Following the Scottish Government announcement on Tuesday, 16th March 2021, regarding continued COVID -19 restrictions, we are providing the following update.

Risk assessed compliance

As an organisation we continue to ensure that we have all the correct measures in place to deliver services to our customers.  Over the past year we have invested to ensure our team can work from home, providing additional communications systems and IT for this to happen.

Our offices remain closed to the public, with only a small number of staff in head office, for essential work to be carried out (e.g., post etc).

As a result of the first lockdown in March 2020, we have established a comprehensive risk assessed approach to ensuring our staff can work in the safest possible way and this will continue to shape how we work during this current lockdown period. The majority of our staff will continue to work remotely but will be fully operational, working to ensure the very best level of customer service at all times.

Site inspections and on site attendance

We plan to resume a phased return to site inspections on 26th April when travel restrictions are removed.

Where our staff are needed on site, they will have had risk assessments completed.  Where possible they will limit movement within common areas to outside core times in the day, to restrict interaction with others.  We would ask that all safe distancing measures for our staff are respected, when working on your site.

On site offices will be closed for access by homeowners and only our staff will be allowed access.

Please contact your Development Manager for information, as arrangements for each location/site may vary.

Suppliers and contractors

Our suppliers and contractors will work in compliance with Government Guidelines to deliver core services, repairs and maintenance.

We know that during this lockdown period, essential work is permitted ‘for activities in connection with the maintenance, purchase, sale, letting, or rental of residential property that the person owns or is otherwise responsible for’. This will be subject to the contractor’s own organisation’s measures and approach.

Planned improvement works remain suspended until further notice, other than for essential/urgent work, such as a roof refurbishment. This suspension will be subject to the requirements of future Scottish Government updates.  Please contact your Development Manager for confirmation as to whether any work already agreed is going ahead.

Communication routes

Communication routes from you to us remain active and diverts remain in place to ensure that communications are received and actioned.  You can therefore continue to contact James Gibb through the normal routes and be assured that the provision of core services, repairs and maintenance will continue.

Email communication

We would remind all homeowners that during this time, our aim is to communicate with you via email wherever possible.  We ask that homeowners, who have not already done so, contact us at enquiries@jamesgibb.co.uk to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ portal

We have also increased our communication flow via our website and request that as many homeowners as possible access their James Gibb+ portal, where you will receive all information regarding your account.

James Gibb+ accounts can be accessed via our website www.jamesgibb.co.uk.  You will need your account number and JG+ number, which can be found on your most recent invoice.

At James Gibb, we were hoping that by this time we would be reporting better news, but rest assured that as soon as Government restrictions allow, normal service will be resumed.  In the meantime, although we must limit contact to protect our staff and our customers, please know that James Gibb will continue to carry out the factoring service for your development.

We hope that our customers, clients and team are safe during these exceptionally difficult times.

Regards
Directors Office

doing it the right way

Homebuilders

James Gibb residential factors is an unparalleled people-centric organisation, built on core customer care values, that cultivate an ethos of trust across all aspects of service delivery and as such, is the country's fastest growing property management and factoring company. 

James Gibb residential factors manage a property portfolio of over 48,000 residential and commercial properties and retirement homes throughout mainland Scotland, including Central, East and West of the country together with Dundee, Angus, Perthshire, North and East Fife and the North of Scotland spanning Aberdeen, Inverness and surrounding areas.

We consistently apply our unique business model, making a difference in property management and factoring service provision, by ‘doing it the right way’.

In breaking the boundaries of traditional factoring, our business growth has been extraordinary. This has in part been due to the high levels of customer satisfaction generated by our customer service delivery guarantees but also to the strength and capability of the James Gibb team, who demonstrate their passion for the work that they do, on a daily basis. 

Our complete transparency to each development, block, stairwell and homeowner allows us the opportunity to supply a cost which is competitive within the industry.

Working together with our homebuilders, we aim to develop a bespoke property management specification to suit specific requirements including assistance at pre-construction and Deed of Conditions stages.

Customer Journey

Buying property is one of the greatest investments your customers will ever make and consequently one of the greatest assets they will ever own.  

People are passionate about their property and it is our job to make them feel their property is being managed with due care and attention to the highest standards, as if our own. 

As a homebuilder, through all of your interactions with your customer, you have taken them on the journey of a lifetime. As your factor, we consider ourselves to be part of that journey and dedicate ourselves to assisting you from the initial sales process through to completion. 

You have worked hard to build this customer relationship and James Gibb are here to make the transition between homebuilder, customer and factor as seamless and stress free as possible, ensuring that your customer remains satisfied with their new home and ultimately with the homebuilder they purchased from.

People you can rely on

At James Gibb, our people are our greatest asset and it is crucial in our increasingly complex and demanding sector, that we continue to have highly skilled professionals on our team.

We believe investment in skills training and continuous professional development is vital to ensure that our organisation stays at the forefront of driving change in the industry.

Our position in the market is no accident. James Gibb is already ‘ahead of the curve’, both in investing and adopting new technologies to create operational improvement and efficiency and by making a clear and positive commitment to future-proofing the skills and capability of our team.

Our people investment ethos encourages continuous personal and professional development through education, vocational training and qualification for all employees across our organisation. 

James Gibb is able to shape the skills development of our people around the changing needs of the industry – helping to ensure our people have the knowledge, ability and understanding required, to deliver an exemplary factoring service.  

What our customers say

A lot of things fell by the wayside by previous property managers but I have been really impressed since Mark took over early last year. My opinion on factors in general has changed and I'm now delighted with the service I'm receiving, thanks for the complete turnaround mark 👍!

— Eoghan O Neachtain

Why choose James Gibb

Years of experience

With years of experience, working in partnership with developers of all sizes from the initial planning stage to completion; handover and management of each phase, we guarantee to be cost competitive and deliver an unrivalled level of service to meet the requirements of you and your purchasers.

In-house skills and expertise

We have the in-house skills and expertise necessary to ensure all new build developments can come to market safe in the knowledge that new purchasers will be able to enjoy their new home and that their new environment will be managed to the highest standards.

Free consultancy

We are also able to offer free consultancy services to help shape your Deed of Conditions to each new development, blending practicality with a good, clear, common sense approach.

Seamless service

We provide a seamless service for your purchasers, from handover through to site completion. Throughout the process, clear communication and sound advice results in a smoother transition for all.

James Gibb doing it the right way

By entrusting the property management and factoring requirements of your developments to James Gibb, you can be sure that our work will be carried out to the highest standards, sustaining and improving property values for the future. 

Business Development Team

David Reid

Executive Director, Business Strategy & Development

Sandra Maitland

Business Development Director

Nicholas Mayall

Executive Director, Operational Delivery

Lorraine Stead

Regional Director (West)

Suzanne Cameron

Regional Director (North)

Roger Bodden

Regional Director (East)

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you

Aberdeen

2 Thistle Street
Aberdeen 
AB10 1XZ

aberdeen@jamesgibb.co.uk

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Bellahouston

Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ

glasgow@jamesgibb.co.uk

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Dundee

Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW

dundee@jamesgibb.co.uk

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Edinburgh

4 Atholl Place
Edinburgh
EH3 8HT

edinburgh@jamesgibb.co.uk

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Glasgow

65 Greendyke Street
Glasgow
G1 5PX

glasgow@jamesgibb.co.uk

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