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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at www.jamesgibb.co.uk. You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.

Regards

Directors Office

Homeowner Communication

At James Gibb, customer care is at the very heart of everything we do. We demonstrate this ethos by always listening to the needs of our customers, giving advice and assistance when required, trouble-shooting any issues they may have and overall, guaranteeing an excellent customer experience.

Following the award of the property management and factoring contract, we provide the homebuilder sales team with our ‘Factoring Sales Pack’ which contains detail on the estimated service charge budget and information on the levels of service homeowners can expect to receive from James Gibb as their property manager.

Keeping homeowners informed

On a large-scale phased development, James Gibb holds regular meetings with homeowners throughout the phased handover, keeping them informed of services and any defect management.  

It is important to us that homeowners have an understanding of the factoring service and maintenance obligations as soon as possible following handover.  During these meetings we will also hold Question & Answer sessions to ensure that the homeowners have the opportunity to gain a full understanding of the service provisions.   

Annual General Meetings

On completion of a development, we arrange an Annual General Meeting (AGM) of all owners and encourage the formation of an Owners’ Association, representative committee or if it is a Development Management Scheme, we will assist in organising the Community Company. Where insufficient numbers are available to form a committee, a steering group can be formed.

Forming an association or representative body, provides owners with the opportunity to regularly come together to discuss, contribute and decide on matters relating to the maintenance and management of their development. Working together with the representative body, we can engender good working relationships and provide support and direction on property management and maintenance issues.

Outwith AGM’s, interim owners’ meetings can be arranged. Also, individual meetings can be scheduled with the dedicated Development Manager, by a homeowner.

Customer information and communication hub

We understand that our customers want 24/365 access to information and advice and for that reason we developed James Gibb+, our secure online customer information and communication hub that provides homeowners with 24/365 easy access to important information, regarding the ongoing maintenance and management of their property and development.

Delivering on the expectations of honesty, clarity, quality and operational performance, our ‘think customer’ culture concentrates on creating positive and effective communications with our customers, resulting in more constructive customer service interactions and beneficial outcomes.

Find out more about James Gibb+

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James Gibb doing it the right way
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Aberdeen

2 Thistle Street
Aberdeen 
AB10 1XZ

aberdeen@jamesgibb.co.uk

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Bellahouston

Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ

glasgow@jamesgibb.co.uk

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Dundee

Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW

dundee@jamesgibb.co.uk

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Edinburgh

4 Atholl Place
Edinburgh
EH3 8HT

edinburgh@jamesgibb.co.uk

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Glasgow

65 Greendyke Street
Glasgow
G1 5PX

glasgow@jamesgibb.co.uk

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