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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

Property Management

James Gibb residential factors manage a property portfolio of over 50,000 residential and commercial properties and retirement homes throughout mainland Scotland, including Central, East and West of the country together with Dundee, Angus, Perthshire, North and East Fife and the North of Scotland spanning Aberdeen, Inverness and surrounding areas.

Since 1872 James Gibb have been providing exemplary property management and factoring services to homeowners and homebuilders. In so doing, we consistently meet the standards of practice demanded by the Property Factors (Scotland) Act 2011 – Code of Conduct. 

James Gibb provides 24 hours emergency cover and following discussion with homeowners will arrange to operate ten-year maintenance programmes.

Additional property management and factoring services include:

  • Buildings and Public Liability Insurance
  • Building Surveys and Insurance Valuations
  • Fire Equipment and Lift Maintenance Programmes
  • Internal & External Redecoration Programmes

Our written statement of services document will confirm the requirements for this work out with core services.

Dedicated development management

James Gibb provides each development with a dedicated team led by a Development Manager who visits the development on a regular basis to review appointed contractors’ standards and highlight any remedial works required.

The Development Manager is responsible for contract tendering, arranging annual risk assessments to ensure safety within each development and working with homeowners in the preparation and management of long-term maintenance programmes to pro-actively sustain property values.

Maintenance and repairs programmes

As well as facilitating general property repairs, James Gibb will assist in managing various maintenance programmes to ensure continued operational performance and compliance with Health and Safety regulations.

Maintenance programmes can include:

  • Gymnasiums
  • Water Tanks and Water Pumps
  • Lightning Protector Systems
  • Roof Line & Anchor Systems
  • Roof Safety Systems
  • Car Park Access Doors
  • Barriers and Ventilation Systems

Grounds maintenance programmes

Grounds maintenance programmes are an integral part of the James Gibb service offering and we work tirelessly to deliver expert, contracted maintenance programmes across many different aspects of the development.

Planned maintenance programmes are regularly designed around such areas as:

  • Play and woodland areas
  • Drains and sewage systems
  • Private roadways
  • Lighting systems

Internal and external cleaning services

At James Gibb we fully understand that first impressions are important and we provide a variety of internal and external cleaning services for such areas as stairs, windows and gutters.

Emergency and out of hours service

A 24 hour, 365 days a year emergency service is available for properties for which we provide the buildings insurance.

Each emergency call is handled by property professionals who have a portfolio of approved contractors with the ability to deal with all types of emergencies.

This customer service facility greatly improves customer satisfaction ratings.

Concierge and security services

James Gibb provides Concierge and Security services including CCTV, Door Entry Access Systems and Gate and Shutter maintenance.

Additional property management and factoring information is available at Homebuilder and Homeowner services. Alternatively, check out our Homebuilder FAQs and Homeowners FAQs

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James Gibb doing it the right way
Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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