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Sandra Watt @ James Gibb has been personable, positive and helpful. She listens to everyone's concerns, explains what the limitations are and puts forward practical solutions. She is very busy so it can take a while to get hold of her. My only other experience as an owner is of an ex council flat where the local authority was effectively the factor. Sandra Watt/James Gibb have been infinitely more responsive and proactive. I'm happy to pay a few pounds a month to keep the whole building ship shape and protect the value of my flat.

Laura, Lochrin Court, Edinburgh

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