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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at www.jamesgibb.co.uk. You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.

Regards

Directors Office

Repairs and Maintenance

James Gibb identified the need to deliver excellence in both service delivery and customer care across all aspects of property management and factoring. In the provision of property repair and maintenance services, we provide the residential and commercial property sector with a customer focused service, fully equipped to satisfy all requirements and the day to day demands of our customers.

We fully understand the importance of protecting and maintaining property investments to the highest standards, to avoid potential serious financial implications and achieve full market value. The provision of an expert property repair and maintenance service across the developments that we manage, is essential to achieving this long term return.

Our 24 hour, 365 days property maintenance and repair service, covers locations throughout mainland Scotland, including Central, East and West of the country together with Dundee, Angus, Perthshire, North and East Fife and the North of Scotland spanning Aberdeen, Inverness and surrounding areas.

Our ‘out of hours’ emergency control centre handles emergency call outs and facilitates emergency repair and maintenance services.

Development maintenance

Across the developments that we serve, it is our responsibility to manage and maintain all the associated common elements and features. More information on what this typically includes can be found in our helpful and downloadable, customer support guides 

In order to properly manage all common areas, our development managers visit each development on an agreed regular cycle. We do, of course, appreciate our owners advising us of any repairs that are required between visits and provide an online digital contact form, for this purpose. You can request a repair online, easily, quickly and efficiently at any time.

Major repairs and maintenance projects

As well as on-going routine requirements, we manage major projects from the identification of needs to arranging quotes, in-gathering funds, monitoring progress, signing off on completion of works etc. Also, we have access to a team of quantity surveyors who can assist in assessing matters.

We encourage our various Residents’ Associations to work together with us to produce long term preventative maintenance plans etc.

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James Gibb doing it the right way
Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you

Aberdeen

2 Thistle Street
Aberdeen 
AB10 1XZ

aberdeen@jamesgibb.co.uk

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Bellahouston

Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ

glasgow@jamesgibb.co.uk

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Dundee

Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW

dundee@jamesgibb.co.uk

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Edinburgh

4 Atholl Place
Edinburgh
EH3 8HT

edinburgh@jamesgibb.co.uk

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Glasgow

65 Greendyke Street
Glasgow
G1 5PX

glasgow@jamesgibb.co.uk

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