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Out of Hours Control Centre
24 hour emergency support is critical in the provision of property maintenance and repair services and it is vital that customers have immediate access to help and information 24 hours a day, 365 days a year.
James Gibb fully appreciates the stress an emergency situation can cause and getting the issue resolved for our customers is our top priority. To expertly facilitate emergency resolution, we operate an out of hours emergency control centre providing a 24 hour, 365 day customer service helpdesk and emergency call out service.
Multi-Channel Control Centre Advantages
Our multi-channel control centre is managed by property professionals and is underpinned by a nationwide network of 24 hour emergency call out contractors. Customer support calls are immediately routed to the appropriate engineers, maintenance teams or specialists and offers:
- Personalised and immediate call answer
- Professional ‘on call’ triage diagnostics
- Nationwide contractor network
- Expert local knowledge
- Immediate remedial action
- Customer satisfaction guarantee
The multi-channel control centre solution delivers unparalleled customer communication and contractor expertise that facilitates or augments existing customer care business models.