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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

doing it the right way

Our People

At James Gibb our people are our greatest asset and it is crucial in our increasingly complex and demanding business sector that we continue to have highly skilled professionals on our team. We believe investment in skills training and continuous professional development is vital to ensure that our organisation stays at the forefront of driving change in the industry. As such we are able to shape the skills development of our team around the changing needs of the industry – helping to ensure our people have the knowledge, ability and understanding required to deliver an exemplary factoring service.

The strength and capability of the James Gibb team is demonstrated by their passion for the work that they do on a daily basis.

Leadership at James Gibb

Leadership is more than managing day to day tasks and functions, it is managing with vision and imagination, with a drive for positive change and with a real focus on enabling and engaging staff and customers.

Our organisation is underpinned by strong, visible, transformational leadership, clear management arrangements, processes and relationships. Our leaders have great experience, capability, confidence and the tools necessary to develop and support their staff and teams to improve service delivery, quality and performance and have an unrelenting focus on customer service excellence.  

We support our leaders, managers and staff to shape innovative ways of working together, to deliver the outcomes we must provide for our customers and our business. We encourage team members to work together to develop specific, measurable and agreed goals, consistent with the organisational objectives and that optimise collaborative working.

David Reid

Chief Executive

David Lamb

Executive Director, Finance and Acquisitions

David Leese

Executive Director, Service Delivery and Performance

Nic Mayall

Executive Director, Operational Delivery

Sandra Maitland

Business Development Director

Jacqueline Borthwick

Finance Programmes Director

Debbie McDonald

Business Support and Improvement Director

Lorraine Stead

Regional Director - West

Suzanne Cameron

Regional Director - North

Roger Bodden

Regional Director - East


James Gibb doing it the right way
Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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