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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

Legal Assistance

James Gibb residential factors is an unparalleled customer focused property factoring company built on core customer care values that cultivate an ethos of trust across all aspects of our service delivery. As such, we are always here to help our customers through the legal aspects of property factoring.

For example, most property developments possess a legal document known as the ‘Deed of Conditions’, which forms part of the title deeds to each property.

The Deed of Conditions will set out several obligations on each homeowner. These obligations, (Burdens/Rules) are produced to ensure the on-going value and aesthetic of a property development.

Typical prohibitions may include:

  • No clotheslines or dryers
  • No satellite dishes
  • No variation of colour on window frames and private doors
  • No parking of trailers, boats
  • No children’s permanent play equipment (e.g., trampolines)
  • No commercial vehicles

The Deed of Conditions will also usually describe the split of communal costs. At James Gibb we are responsible for correctly apportioning all common costs across the development’s proprietors.

Typical apportionment examples include:

  • Entrance lighting costs split between all owners or per block
  • Lift costs split between all block owners or those above ground floor level
  • Garden costs normally equally split across the whole development
  • Cleaning costs typically split amongst an individual close / block/ stair
  • Garage costs normally split between those with garage access

Every ‘Deed of Conditions’ is different, so it is important that the factor manages and apportions the development costs in compliance with the conditions set.

Additional legal assistance

James Gibb can manage other legal matters for our homeowners including boundary disputes, abandoned cars, overgrown neighbouring hedges etc. It is important to note that in most cases, our authority to act will be limited to common areas only.

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James Gibb doing it the right way
Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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