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Focusing purely on property factoring, our business is able to concentrate all our efforts on providing a first class service package to our customers, based on the good, honest, traditional family values instilled by generations of the Gibb family since 1872.
Under new ownership since 2012, we now have strategically positioned offices in Aberdeen, Edinburgh and Glasgow and we are committed to maintaining these principles while delivering our core values of Integrity, Performance, Quality and Clarity.
Testimonial in favour of Furqan Rafiq
I have been the on-site Proprietor of 7/1 Allanfield since it commenced being factored by James Gibb Residential Factors. As you’re probably aware, during the time the Allanfield Estate has been factored by your representative, Furqan Rafiq, it has not been well served by its Residents Association Committee, which has failed to:
Hold regular General Meetings
Action some of the decisions taken at those meetings
Communicate effectively with Proprietors in respect of those decisions and actions taken to implement them
Communicate effectively with James Gibb Residential Factors
Needless to say, this unfortunate situation has made it difficult for Mr Rafiq, who has had to deal with a variety of complaints and demands from Proprietors (Including myself) with very little input from the Committee regarding how those complaints and demands could be addressed in accordance with decisions taken at the General Meetings.
On the other hand, despite these difficulties, Mr Rafiq has managed to remain calm and has maintained good communication and relations with myself and other Proprietors regarding a number of matters, including:
Liaising with me, other Proprietors and the Association’s Gardening Representative to persuade both the Committee and Gold Land Services to upgrade the quality of the gardening services rendered on the estate (grass cutting; hedge and shrub trimming; edging of grass adjacent to footpaths)
Replacing broken paving stones in some of the footpaths
Removing seagull nests
Resetting stair entry phone timers
Maintaining stair lighting fixtures
Facilitating communication between on-site Proprietors and those residing outwith the estate
In addition to the above forms of assistance, Mr Rafiq has continued to make regular visits to the estate where he has engaged with Proprietors (including myself) and has responded reasonably quickly and effectively to their concerns to the extent that he has been permitted to do so by General Meeting and Committee decisions.
That being the case, I am pleased to be able to recommend his services, and I look forward to liaising with him in the future.
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