Skip to main content

COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at www.jamesgibb.co.uk. You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.

Regards

Directors Office

Secure online customer portal

At the forefront of change, James Gibb invested in the bespoke development and launch of the secure online customer portal James Gibb+, to provide customers with easier access to important information regarding the maintenance and management of their property and development.

The James Gibb+ customer portal and the James Gibb+ App allow customers to view invoices and pay and control their account online, in real time. Customers can also view and download development specific information such as:

  • Financial Information

  • Development Information

  • Contracts and Specifications

  • Contractor Reports

  • Warranties & Guarantees

  • Insurance Documentation

  • Client Notices

  • Written Statement of Services

James Gibb+ App

We recognise the need for our customers to be able to manage their account and access information regarding their property and development at a time and place that suits their busy lifestyles. 

The James Gibb+ App does just that, enhancing the online customer experience via a mobile device. 

You can download the James Gibb+ App at the usual platforms:

Google Play Store

Apple App Store 

James Gibb truly believes in pushing the boundaries within the industry and continues to find new and innovative ways to deliver on customer needs and expectations.

Find out more about James Gibb+

James Gibb doing it the right way
Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you

Aberdeen

2 Thistle Street
Aberdeen 
AB10 1XZ

aberdeen@jamesgibb.co.uk

Directions

 

Bellahouston

Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ

glasgow@jamesgibb.co.uk

Directions

Dundee

Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW

dundee@jamesgibb.co.uk

Directions

Edinburgh

4 Atholl Place
Edinburgh
EH3 8HT

edinburgh@jamesgibb.co.uk

Directions

Glasgow

65 Greendyke Street
Glasgow
G1 5PX

glasgow@jamesgibb.co.uk

Directions

Cookies

Find out more about how we use cookies to help deliver the best experience for you.