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The timely collection of service charge funds is vital to the successful ongoing management of a development and our Income Recovery team follow robust collection procedures to ensure that personal and development debt is kept to as low a level as possible, in order to minimise the impact of non-payment on development funds.
As factors, James Gibb have a duty to manage development cashflow and customer payments. To manage a development effectively, strict credit control and income recovery (debt management) processes must be in place. James Gibb has an enviable record of successfully pursuing debtors ensuring that all development funds remain healthy.
It is important to note that if communal funds are not sufficient to cover on-going costs, this can have a potential impact on the services that can be delivered.
James Gibb sees it as our responsibility to ensure debtors are pursued quickly to ensure that the common funds are protected.
Our customer portal James Gibb+ allows all customers to keep a real time track of any debt within their development and the stages of collection.