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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at www.jamesgibb.co.uk. You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.

Regards

Directors Office

Added Value Services at James Gibb

Trust in the services that your factor provides is fundamental for your peace of mind. At James Gibb, we go above and beyond the necessary services by delivering a number of added value services out-with our normal terms and conditions. So, whether you’re a property owner who doesn’t have a property factor managing the communal areas of your development, or whether you’re simply fed up with your current factor, there are plenty of reasons to consider James Gibb as your new property factor.

24/7 customer care

It is important for us to ensure trust on a personal level with our customers. We pride ourselves in our understanding and genuine knowledge of our residents needs and wishes, whenever, wherever. This is why our services are available 24 hours a day, 365 days a year via our emergency contact phone number, giving access to all normal home emergency services such as roofers, electricians, plumbers, locksmiths, drain cleaners and glaziers.

Involvement in committee meetings

We work with the residents’ committees to produce forward planned maintenance schemes and projects. This also involves getting to know each development intimately and being able to advise on key components of the development such as the location of water stops, electrical mains, loft access points, areas vulnerable to flooding and pest control. This way, issues relating to these areas can be addressed quickly and effectively.

Assistance in dealing with neighbours

Living in a communal residential block is not always straightforward, especially since you can’t pick and choose your neighbours! To help lighten the load, we are on board to provide reminders to residents of their responsibilities regarding anti-social behaviour, dog fouling, smoking in common areas and storage of household goods in corridors. In addition, we can issue letters to owners asking for the removal of items such as bikes from stairs, satellite dishes and long-term abandoned vehicles.

 

These are just some of the ways we go over and above for our customers at James Gibb. Why don’t you head over to our testimonial page and see what our clients have to say?

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you

Aberdeen

2 Thistle Street
Aberdeen 
AB10 1XZ

aberdeen@jamesgibb.co.uk

Directions

 

Bellahouston

Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ

glasgow@jamesgibb.co.uk

Directions

Dundee

Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW

dundee@jamesgibb.co.uk

Directions

Edinburgh

4 Atholl Place
Edinburgh
EH3 8HT

edinburgh@jamesgibb.co.uk

Directions

Glasgow

65 Greendyke Street
Glasgow
G1 5PX

glasgow@jamesgibb.co.uk

Directions

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