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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

What to do in the case of noisy neighbours

We all have neighbours. Some live closer than others, and some are noisier than others. Everyone deserves to live in their own home peacefully without having to hear noise from other people’s homes, but noisy neighbours are a problem most of us have dealt with at least once in our lives. As property managers, we sometimes get complaints of noisy neighbours. Unfortunately, this is not an issue we can deal with directly, however, we can offer some general guidance and advice.

Talk to your neighbours

Approaching your neighbours for a chat is usually the best way to resolve noise issues. Your neighbour/s may not even be aware of just how much noise they are making until someone approaches them.

Obvious as this option may seem, approaching your neighbours to complain about noise isn’t always so easy because understandably, we don’t all like confrontation. If you do plan on approaching your neighbours, you should:

  • Approach them in a calm, polite and friendly manner. Never tackle the situation rudely as it could only make matters worse.
  • Choose the right moment to approach them. As tempting as it may be to rattle on your neighbour’s door if they are having a loud party, for example, you’re better waiting until the following day when the noise has quietened down and alcohol is not involved.
  • Let them know how the noise is affecting you. Is it keeping you up at night? Is it keeping your children awake?

Contact police

If talking to your neighbours doesn’t work, contacting the police is the next best solution. You’re advised to call the police if your neighbour:

  • Is violent, threatening or abusive
  • Is harassing you because of your sexuality, religion or ethnic background
  • Is breaking the law in any other way – or if you suspect this.

One way police may deal with excessive noise is issuing the neighbour you are reporting with an Antisocial Behaviour Order (ASBO). For persistent offenders, contacting the police can help them build up a record of disturbances over time.

Contact local council

Finally, if all other approaches have failed, you can seek help from your local council. Noise is known as a ‘statutory nuisance’ and your council has a duty to investigate any statutory nuisance.

Other statutory nuisance includes:

  • Artificial lighting
  • Dust, steam, smell or insects from business premises
  • Smoke, fume or gases
  • A build up of rubbish that could harm health

Councils can issue a ‘noise abatement order’ if they decide a neighbour is causing a statutory nuisance. This tells the neighbour what action they must take to stop making a noise nuisance or face further legal action.

Antisocial Behaviour teams within councils tend to deal with noise complaints. They are on hand from 10pm till 6am.

If you have any questions about what we do at James Gibb please get in touch with the relevant office using the contact details here.

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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