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COVID-19 Customer Update  19/03/21

Following the Scottish Government announcement on Tuesday, 16th March 2021, regarding continued COVID -19 restrictions, we are providing the following update.

Risk assessed compliance

As an organisation we continue to ensure that we have all the correct measures in place to deliver services to our customers.  Over the past year we have invested to ensure our team can work from home, providing additional communications systems and IT for this to happen.

Our offices remain closed to the public, with only a small number of staff in head office, for essential work to be carried out (e.g., post etc).

As a result of the first lockdown in March 2020, we have established a comprehensive risk assessed approach to ensuring our staff can work in the safest possible way and this will continue to shape how we work during this current lockdown period. The majority of our staff will continue to work remotely but will be fully operational, working to ensure the very best level of customer service at all times.

Site inspections and on site attendance

We plan to resume a phased return to site inspections on 26th April when travel restrictions are removed.

Where our staff are needed on site, they will have had risk assessments completed.  Where possible they will limit movement within common areas to outside core times in the day, to restrict interaction with others.  We would ask that all safe distancing measures for our staff are respected, when working on your site.

On site offices will be closed for access by homeowners and only our staff will be allowed access.

Please contact your Development Manager for information, as arrangements for each location/site may vary.

Suppliers and contractors

Our suppliers and contractors will work in compliance with Government Guidelines to deliver core services, repairs and maintenance.

We know that during this lockdown period, essential work is permitted ‘for activities in connection with the maintenance, purchase, sale, letting, or rental of residential property that the person owns or is otherwise responsible for’. This will be subject to the contractor’s own organisation’s measures and approach.

Planned improvement works remain suspended until further notice, other than for essential/urgent work, such as a roof refurbishment. This suspension will be subject to the requirements of future Scottish Government updates.  Please contact your Development Manager for confirmation as to whether any work already agreed is going ahead.

Communication routes

Communication routes from you to us remain active and diverts remain in place to ensure that communications are received and actioned.  You can therefore continue to contact James Gibb through the normal routes and be assured that the provision of core services, repairs and maintenance will continue.

Email communication

We would remind all homeowners that during this time, our aim is to communicate with you via email wherever possible.  We ask that homeowners, who have not already done so, contact us at to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ portal

We have also increased our communication flow via our website and request that as many homeowners as possible access their James Gibb+ portal, where you will receive all information regarding your account.

James Gibb+ accounts can be accessed via our website  You will need your account number and JG+ number, which can be found on your most recent invoice.

At James Gibb, we were hoping that by this time we would be reporting better news, but rest assured that as soon as Government restrictions allow, normal service will be resumed.  In the meantime, although we must limit contact to protect our staff and our customers, please know that James Gibb will continue to carry out the factoring service for your development.

We hope that our customers, clients and team are safe during these exceptionally difficult times.

Directors Office

What to do in the case of noisy neighbours

We all have neighbours. Some live closer than others, and some are noisier than others. Everyone deserves to live in their own home peacefully without having to hear noise from other people’s homes, but noisy neighbours are a problem most of us have dealt with at least once in our lives. As property managers, we sometimes get complaints of noisy neighbours. Unfortunately, this is not an issue we can deal with directly, however, we can offer some general guidance and advice.

Talk to your neighbours

Approaching your neighbours for a chat is usually the best way to resolve noise issues. Your neighbour/s may not even be aware of just how much noise they are making until someone approaches them.

Obvious as this option may seem, approaching your neighbours to complain about noise isn’t always so easy because understandably, we don’t all like confrontation. If you do plan on approaching your neighbours, you should:

  • Approach them in a calm, polite and friendly manner. Never tackle the situation rudely as it could only make matters worse.
  • Choose the right moment to approach them. As tempting as it may be to rattle on your neighbour’s door if they are having a loud party, for example, you’re better waiting until the following day when the noise has quietened down and alcohol is not involved.
  • Let them know how the noise is affecting you. Is it keeping you up at night? Is it keeping your children awake?

Contact police

If talking to your neighbours doesn’t work, contacting the police is the next best solution. You’re advised to call the police if your neighbour:

  • Is violent, threatening or abusive
  • Is harassing you because of your sexuality, religion or ethnic background
  • Is breaking the law in any other way – or if you suspect this.

One way police may deal with excessive noise is issuing the neighbour you are reporting with an Antisocial Behaviour Order (ASBO). For persistent offenders, contacting the police can help them build up a record of disturbances over time.

Contact local council

Finally, if all other approaches have failed, you can seek help from your local council. Noise is known as a ‘statutory nuisance’ and your council has a duty to investigate any statutory nuisance.

Other statutory nuisance includes:

  • Artificial lighting
  • Dust, steam, smell or insects from business premises
  • Smoke, fume or gases
  • A build up of rubbish that could harm health

Councils can issue a ‘noise abatement order’ if they decide a neighbour is causing a statutory nuisance. This tells the neighbour what action they must take to stop making a noise nuisance or face further legal action.

Antisocial Behaviour teams within councils tend to deal with noise complaints. They are on hand from 10pm till 6am.

If you have any questions about what we do at James Gibb please get in touch with the relevant office using the contact details here.

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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