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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

What are the roles and responsibilities of my Development Manager?

We recently opened the door on our new look , having completed our integration with Life Property Management (lpm). This new look combines the very best from James Gibb and lpm, into one new brand. As well as our visual style, there are some other changes we are making to help improve our service levels to our clients. One of these is the change from Property Managers to Development Managers.

Our Property Managers will from now on be known as Development Managers and their roles are being modified to ensure they can focus on operational requirements, site visits and projects.  With the introduction of our Client Support Team, many of the administrative tasks will now be removed from operational duties allowing our Development Managers the time to focus on what’s most important; ensuring an efficient operational service to our homeowners.

As we implement this change, we thought now would be a good time to remind our clients of the roles and responsibilities of our Development Managers.

As a factor, we are responsible for maintaining and instructing repairs to the common parts of your development. The common parts of your development will normally be set out within your Deed of Conditions.

To oversee this, we appoint highly trained Development Managers for each development to ensure work is being carried out efficiently, on time and to a high standard. They frequently visit developments, attend Residents’ Committee meetings and AGM’s, liaise with approved contractors to instruct any required work and check everything is maintained well.

They also ensure that all necessary inspections are undertaken with regard to health and safety requirments and will make sure that any periodic maintenance such as external painting, is  programmed in.

Our Development Managers pride themselves on the smooth management of their portfolio of properties whilst creating long-lasting, fruitful relationships with owners and contractors.

Many of our Development Managers are IRPM accredited, meaning they have passed the relevant exams to ensure they are fully equipped with the knowledge and skills they need to manage your development effectively. You can read more about our investment in our people and IRPM accreditations here.

Find out more about your own Development Manager by selecting the relevant office below.

You can read some recent feedback on our Development Managers below.

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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