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COVID-19 Customer Update  19/03/21

Following the Scottish Government announcement on Tuesday, 16th March 2021, regarding continued COVID -19 restrictions, we are providing the following update.

Risk assessed compliance

As an organisation we continue to ensure that we have all the correct measures in place to deliver services to our customers.  Over the past year we have invested to ensure our team can work from home, providing additional communications systems and IT for this to happen.

Our offices remain closed to the public, with only a small number of staff in head office, for essential work to be carried out (e.g., post etc).

As a result of the first lockdown in March 2020, we have established a comprehensive risk assessed approach to ensuring our staff can work in the safest possible way and this will continue to shape how we work during this current lockdown period. The majority of our staff will continue to work remotely but will be fully operational, working to ensure the very best level of customer service at all times.

Site inspections and on site attendance

We plan to resume a phased return to site inspections on 26th April when travel restrictions are removed.

Where our staff are needed on site, they will have had risk assessments completed.  Where possible they will limit movement within common areas to outside core times in the day, to restrict interaction with others.  We would ask that all safe distancing measures for our staff are respected, when working on your site.

On site offices will be closed for access by homeowners and only our staff will be allowed access.

Please contact your Development Manager for information, as arrangements for each location/site may vary.

Suppliers and contractors

Our suppliers and contractors will work in compliance with Government Guidelines to deliver core services, repairs and maintenance.

We know that during this lockdown period, essential work is permitted ‘for activities in connection with the maintenance, purchase, sale, letting, or rental of residential property that the person owns or is otherwise responsible for’. This will be subject to the contractor’s own organisation’s measures and approach.

Planned improvement works remain suspended until further notice, other than for essential/urgent work, such as a roof refurbishment. This suspension will be subject to the requirements of future Scottish Government updates.  Please contact your Development Manager for confirmation as to whether any work already agreed is going ahead.

Communication routes

Communication routes from you to us remain active and diverts remain in place to ensure that communications are received and actioned.  You can therefore continue to contact James Gibb through the normal routes and be assured that the provision of core services, repairs and maintenance will continue.

Email communication

We would remind all homeowners that during this time, our aim is to communicate with you via email wherever possible.  We ask that homeowners, who have not already done so, contact us at enquiries@jamesgibb.co.uk to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ portal

We have also increased our communication flow via our website and request that as many homeowners as possible access their James Gibb+ portal, where you will receive all information regarding your account.

James Gibb+ accounts can be accessed via our website www.jamesgibb.co.uk.  You will need your account number and JG+ number, which can be found on your most recent invoice.

At James Gibb, we were hoping that by this time we would be reporting better news, but rest assured that as soon as Government restrictions allow, normal service will be resumed.  In the meantime, although we must limit contact to protect our staff and our customers, please know that James Gibb will continue to carry out the factoring service for your development.

We hope that our customers, clients and team are safe during these exceptionally difficult times.

Regards
Directors Office

What are the roles and responsibilities of my Development Manager?

We recently opened the door on our new look , having completed our integration with Life Property Management (lpm). This new look combines the very best from James Gibb and lpm, into one new brand. As well as our visual style, there are some other changes we are making to help improve our service levels to our clients. One of these is the change from Property Managers to Development Managers.

Our Property Managers will from now on be known as Development Managers and their roles are being modified to ensure they can focus on operational requirements, site visits and projects.  With the introduction of our Client Support Team, many of the administrative tasks will now be removed from operational duties allowing our Development Managers the time to focus on what’s most important; ensuring an efficient operational service to our homeowners.

As we implement this change, we thought now would be a good time to remind our clients of the roles and responsibilities of our Development Managers.

As a factor, we are responsible for maintaining and instructing repairs to the common parts of your development. The common parts of your development will normally be set out within your Deed of Conditions.

To oversee this, we appoint highly trained Development Managers for each development to ensure work is being carried out efficiently, on time and to a high standard. They frequently visit developments, attend Residents’ Committee meetings and AGM’s, liaise with approved contractors to instruct any required work and check everything is maintained well.

They also ensure that all necessary inspections are undertaken with regard to health and safety requirments and will make sure that any periodic maintenance such as external painting, is  programmed in.

Our Development Managers pride themselves on the smooth management of their portfolio of properties whilst creating long-lasting, fruitful relationships with owners and contractors.

Many of our Development Managers are IRPM accredited, meaning they have passed the relevant exams to ensure they are fully equipped with the knowledge and skills they need to manage your development effectively. You can read more about our investment in our people and IRPM accreditations here.

Find out more about your own Development Manager by selecting the relevant office below.

You can read some recent feedback on our Development Managers below.

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you

Aberdeen

2 Thistle Street
Aberdeen 
AB10 1XZ

aberdeen@jamesgibb.co.uk

Directions

 

Bellahouston

Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ

glasgow@jamesgibb.co.uk

Directions

Dundee

Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW

dundee@jamesgibb.co.uk

Directions

Edinburgh

4 Atholl Place
Edinburgh
EH3 8HT

edinburgh@jamesgibb.co.uk

Directions

Glasgow

65 Greendyke Street
Glasgow
G1 5PX

glasgow@jamesgibb.co.uk

Directions

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