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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

We’re Attending Scotland Build Expo – Visit us at Stand B21

James Gibb residential factors is delighted to be attending the Scotland Build Expo 2019 at the SEC, Glasgow from 20th – 21st March. We’ll be at stand B21 and would like to welcome anyone in the industry to come visit our stand and meet our team.

We’ve attended the Scotland Build Expo for the past three years as visitors and we have always been impressed with the range of exhibitors and speakers taking part each year. It’s important to us that we keep in-touch with the future of construction in Scotland and in particular, new building & construction projects, house builders, developers, sub-contractors, architects, civil engineers and local suppliers. The expo is a great opportunity for us to discover and meet potential companies we may work with whilst keeping us updated with the latest trends, developments and opportunities in Scotland’s building industry.

As property managers, we play an important and long-term role within the building industry, whether it be in the repair, maintenance, renewal and sustainability of existing buildings and developments we manage, or by advising and assisting with the management of future developments throughout Scotland.

This year we aim to become even more actively involved. We will be exhibiting at Stand B21, which will be staffed by our Operations Directors, Operations Managers and Senior Property Managers from our Glasgow, Edinburgh and Aberdeen office’s. We aim to take every opportunity to speak to as many exhibitors and visitors as possible about the process of factoring in Scotland, and be on-hand to answer questions, impart knowledge and provide information and guidance as a leading property factor in Glasgow, Edinburgh and Aberdeen.

We’ll have informative but fun ‘goodie bags’ for visitors to our stand to take away with them, and everyone who visits our stand will be entered into a free prize draw with the chance to win a giant 1kg chocolate Easter Bunny. Come to our stand and chance your luck!

We look forward to a productive exhibition and meeting everyone there. You can register for free tickets for the event here.

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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