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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

UK Inflation Rises

UK Inflation Increases

I’m sure we’re all aware that UK inflation rates are on the increase. At the time of writing, the rate was 4.2%, well above the 2% rate set by the UK Government.

There are a number of factors that have contributed to this including:

  • Shortages of many goods, including building materials and computer chips.
  • Government support to businesses during the pandemic (e.g. reduced VAT for hospitality) has ended.
  • Businesses are struggling to recruit lorry drivers and hospitality staff.
  • Shortage of and demand for oil and gas are pushing up energy prices world wide.

As a result of this, and other factors, we are all seeing price increases in, for example, home renovation projects, taxi fares, some foods etc.

The most significant increase that we, as your factors, are expecting to see is in Utility Bills. We work closely with a utilities broker to ensure that we capture the best deals available for our customers but we have to be conscious of the fact that energy costs are increasing and, although we and our brokers will continue to do everything we can to mitigate the effect of utility increases, we cannot guarantee that our customers will not be immune to increasing energy costs. Of course, we do not take any mark up or commission on any of our invoices so we will not benefit in any way from increases.

In addition to utilities, we are also finding that some materials our contractors require are in short supply. This has not been a significant issue, in most cases, to date but we are working closely with our suppliers to ensure that, where possible, they are able to secure the right materials at the right price.

As always, we will endeavour to secure the best prices for our customers during these difficult trading conditions. As we have said many times, we do not benefit in any way from supplier increases – the price we pay is the price you pay – so we are always looking for the best deals.

James Gibb doing it the right way 

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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