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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

Ready, Steady, Bake!

This year, James Gibb are aiming to hold their biggest ever Macmillan Coffee Morning, and YOU’RE invited!

Our event is taking place on Friday 27th September between 10am and 12pm at our offices in both Edinburgh and Aberdeen, where the doors will be open to friends, family, our customers and anyone else who would like to come along.

James Gibb staff will be ‘baking it or faking it’ and will serve tea, coffee and cakes to those who come along.

It’s not only James Gibb who are hosting their own coffee morning; thousands of people across the UK are to host a Coffee Morning on Friday to help raise money for Macmillan to help to support those affected by cancer. Last year, an incredible £26,914,382 was raised for the charity thanks to the Coffee Mornings.

People have been raising money for Macmillan through Coffee Mornings since 1990. Initially, it was a small affair and a simple idea: guests would gather over coffee and donate the cost of their cuppa to Macmillan. But’s it’s proved to be an effective idea, having raised over £200 million since then.

This is going to be a really great morning and a perfect chance to catch up over a cuppa and a slice of something delicious for a great cause! If you’d like to find out more, do not hesitate to get in touch with our Edinburgh or Aberdeen office.

How could your money help?

£250 could pay for five people living with cancer to attend a health and wellbeing event, providing them with the skills to improve the management of these areas in their lives.

£335 could pay for a Macmillan grant that helps a family affected by cancer take a holiday and enjoy precious time together.

£546 could pay for a Macmillan Social Care Worker for a week, helping patients, family members and carers manage the social and practical problems of living with cancer.

To visit us in Edinburgh, you’ll find us at 4 Atholl Place, EH3 8HT.

Or, to visit us in Aberdeen, you’ll find us at 2 Thistle Street, AB10 1XZ.

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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