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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

Our team is growing, and so are we!

As a company, we’ve come a long way in a short space of time. Only six years ago, we had one office in Edinburgh and managed around a fifth of the properties we manage now across our three offices in the Capital City, Glasgow and Aberdeen.

Last year, we were proud to reach a significant milestone in the number of units we manage across our three cities of operation and surrounding areas. We are now on par with some of the largest companies within our industry in Scotland, however being the biggest is not as important as being the best, neither is it our aim. Since we were established in 1872, our core values of integrity, quality, performance and clarity have always been at the core of what we do, and this carries through to everything we do as factors in the present day.

James Gibb’s vision is to be the number one property factor of choice within our operating areas. To us, this means providing excellent customer service and customer value, as well as looking after our people to do the best job they can every day.

We’re delighted to have recently welcomed a host of new team members and senior appointments across our offices. We’ve welcomed Suzanne Cameron as our new Operations Director in our Aberdeen office, and David Lamb as our new Finance and Acquisitions Director, alongside great talent for our Edinburgh, Aberdeen, Glasgow and Support Services teams to provide our customers with the very best service. We’re also pleased that our Managing Director, Nic Mayall, has recently been appointed as Vice President of the Property Managers Association Scotland (PMAS).

As we continue to grow, we look forward to the challenges and highlights the forthcoming year may bring in striving to be number one!

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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