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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at www.jamesgibb.co.uk. You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.

Regards

Directors Office

Manage your documents on the go with our handy JG+ app

Wherever possible, we use technology to help our business run efficiently and accurately. It’s not only important for our staff to use technology to help them provide the best service possible, but we want to make our customers lives easier too by introducing technology to keep their factoring easy to manage.

As part of our Go Paperless initiative to improve efficiency and keep costs down, we have introduced the James Gibb+ portal. The portal allows our customers to easily manage their documents and find out information online. Alongside the desktop portal, our James Gibb+ app, available on android and apple app stores, makes it easier than ever for customers to manage their documents on-the-go on their phone or tablet, whilst having all their development news, information and key contact details in the palm of their hand.

Key features include:  

  • Make payments on the go. The app allows you to easily and securely make payments on the go. Just enter and check your details before continuing to the SagePay portal for card payment.
  • View your statements. You can view your previous statements which will detail fees and charges. You can download invoices and continue to make a payment from this section.
  • Find out the latest development news directly in the James Gibb+ app. Stay up to date with important information regarding your development such as meeting minutes and work updates.
  • View development information, such as contact details of key staff. Easily get in touch with James Gibb at the touch of a button.
  • View important documents such as written statement of services, insurance policies, development information, site plans and resident’s association information as well as our quarterly publication, The Address, in the Documents section of the app. It allows you to open and view, save and share important documents in full in an easy to access format.

 

View our video below to explore the functions of our handy app.

Let us know what you think

We hope you can give the JG+ app a try and enjoy using it. We always welcome feedback, so let us know what you think by emailing us.

Remember, if you haven’t already, sign up to Go Paperless with James Gibb to help us improve efficiency and keep costs down.

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you

Aberdeen

2 Thistle Street
Aberdeen 
AB10 1XZ

aberdeen@jamesgibb.co.uk

Directions

 

Bellahouston

Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ

glasgow@jamesgibb.co.uk

Directions

Dundee

Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW

dundee@jamesgibb.co.uk

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Edinburgh

4 Atholl Place
Edinburgh
EH3 8HT

edinburgh@jamesgibb.co.uk

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Glasgow

65 Greendyke Street
Glasgow
G1 5PX

glasgow@jamesgibb.co.uk

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