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COVID-19 Customer Update  19/03/21

Following the Scottish Government announcement on Tuesday, 16th March 2021, regarding continued COVID -19 restrictions, we are providing the following update.

Risk assessed compliance

As an organisation we continue to ensure that we have all the correct measures in place to deliver services to our customers.  Over the past year we have invested to ensure our team can work from home, providing additional communications systems and IT for this to happen.

Our offices remain closed to the public, with only a small number of staff in head office, for essential work to be carried out (e.g., post etc).

As a result of the first lockdown in March 2020, we have established a comprehensive risk assessed approach to ensuring our staff can work in the safest possible way and this will continue to shape how we work during this current lockdown period. The majority of our staff will continue to work remotely but will be fully operational, working to ensure the very best level of customer service at all times.

Site inspections and on site attendance

We plan to resume a phased return to site inspections on 26th April when travel restrictions are removed.

Where our staff are needed on site, they will have had risk assessments completed.  Where possible they will limit movement within common areas to outside core times in the day, to restrict interaction with others.  We would ask that all safe distancing measures for our staff are respected, when working on your site.

On site offices will be closed for access by homeowners and only our staff will be allowed access.

Please contact your Development Manager for information, as arrangements for each location/site may vary.

Suppliers and contractors

Our suppliers and contractors will work in compliance with Government Guidelines to deliver core services, repairs and maintenance.

We know that during this lockdown period, essential work is permitted ‘for activities in connection with the maintenance, purchase, sale, letting, or rental of residential property that the person owns or is otherwise responsible for’. This will be subject to the contractor’s own organisation’s measures and approach.

Planned improvement works remain suspended until further notice, other than for essential/urgent work, such as a roof refurbishment. This suspension will be subject to the requirements of future Scottish Government updates.  Please contact your Development Manager for confirmation as to whether any work already agreed is going ahead.

Communication routes

Communication routes from you to us remain active and diverts remain in place to ensure that communications are received and actioned.  You can therefore continue to contact James Gibb through the normal routes and be assured that the provision of core services, repairs and maintenance will continue.

Email communication

We would remind all homeowners that during this time, our aim is to communicate with you via email wherever possible.  We ask that homeowners, who have not already done so, contact us at to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ portal

We have also increased our communication flow via our website and request that as many homeowners as possible access their James Gibb+ portal, where you will receive all information regarding your account.

James Gibb+ accounts can be accessed via our website  You will need your account number and JG+ number, which can be found on your most recent invoice.

At James Gibb, we were hoping that by this time we would be reporting better news, but rest assured that as soon as Government restrictions allow, normal service will be resumed.  In the meantime, although we must limit contact to protect our staff and our customers, please know that James Gibb will continue to carry out the factoring service for your development.

We hope that our customers, clients and team are safe during these exceptionally difficult times.

Directors Office

Manage your documents on the go with our handy JG+ app

Wherever possible, we use technology to help our business run efficiently and accurately. It’s not only important for our staff to use technology to help them provide the best service possible, but we want to make our customers lives easier too by introducing technology to keep their factoring easy to manage.

As part of our Go Paperless initiative to improve efficiency and keep costs down, we have introduced the James Gibb+ portal. The portal allows our customers to easily manage their documents and find out information online. Alongside the desktop portal, our James Gibb+ app, available on android and apple app stores, makes it easier than ever for customers to manage their documents on-the-go on their phone or tablet, whilst having all their development news, information and key contact details in the palm of their hand.

Key features include:  

  • Make payments on the go. The app allows you to easily and securely make payments on the go. Just enter and check your details before continuing to the SagePay portal for card payment.
  • View your statements. You can view your previous statements which will detail fees and charges. You can download invoices and continue to make a payment from this section.
  • Find out the latest development news directly in the James Gibb+ app. Stay up to date with important information regarding your development such as meeting minutes and work updates.
  • View development information, such as contact details of key staff. Easily get in touch with James Gibb at the touch of a button.
  • View important documents such as written statement of services, insurance policies, development information, site plans and resident’s association information as well as our quarterly publication, The Address, in the Documents section of the app. It allows you to open and view, save and share important documents in full in an easy to access format.


View our video below to explore the functions of our handy app.

Let us know what you think

We hope you can give the JG+ app a try and enjoy using it. We always welcome feedback, so let us know what you think by emailing us.

Remember, if you haven’t already, sign up to Go Paperless with James Gibb to help us improve efficiency and keep costs down.

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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