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COVID-19 Customer Update  19/03/21

Following the Scottish Government announcement on Tuesday, 16th March 2021, regarding continued COVID -19 restrictions, we are providing the following update.

Risk assessed compliance

As an organisation we continue to ensure that we have all the correct measures in place to deliver services to our customers.  Over the past year we have invested to ensure our team can work from home, providing additional communications systems and IT for this to happen.

Our offices remain closed to the public, with only a small number of staff in head office, for essential work to be carried out (e.g., post etc).

As a result of the first lockdown in March 2020, we have established a comprehensive risk assessed approach to ensuring our staff can work in the safest possible way and this will continue to shape how we work during this current lockdown period. The majority of our staff will continue to work remotely but will be fully operational, working to ensure the very best level of customer service at all times.

Site inspections and on site attendance

We plan to resume a phased return to site inspections on 26th April when travel restrictions are removed.

Where our staff are needed on site, they will have had risk assessments completed.  Where possible they will limit movement within common areas to outside core times in the day, to restrict interaction with others.  We would ask that all safe distancing measures for our staff are respected, when working on your site.

On site offices will be closed for access by homeowners and only our staff will be allowed access.

Please contact your Development Manager for information, as arrangements for each location/site may vary.

Suppliers and contractors

Our suppliers and contractors will work in compliance with Government Guidelines to deliver core services, repairs and maintenance.

We know that during this lockdown period, essential work is permitted ‘for activities in connection with the maintenance, purchase, sale, letting, or rental of residential property that the person owns or is otherwise responsible for’. This will be subject to the contractor’s own organisation’s measures and approach.

Planned improvement works remain suspended until further notice, other than for essential/urgent work, such as a roof refurbishment. This suspension will be subject to the requirements of future Scottish Government updates.  Please contact your Development Manager for confirmation as to whether any work already agreed is going ahead.

Communication routes

Communication routes from you to us remain active and diverts remain in place to ensure that communications are received and actioned.  You can therefore continue to contact James Gibb through the normal routes and be assured that the provision of core services, repairs and maintenance will continue.

Email communication

We would remind all homeowners that during this time, our aim is to communicate with you via email wherever possible.  We ask that homeowners, who have not already done so, contact us at enquiries@jamesgibb.co.uk to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ portal

We have also increased our communication flow via our website and request that as many homeowners as possible access their James Gibb+ portal, where you will receive all information regarding your account.

James Gibb+ accounts can be accessed via our website www.jamesgibb.co.uk.  You will need your account number and JG+ number, which can be found on your most recent invoice.

At James Gibb, we were hoping that by this time we would be reporting better news, but rest assured that as soon as Government restrictions allow, normal service will be resumed.  In the meantime, although we must limit contact to protect our staff and our customers, please know that James Gibb will continue to carry out the factoring service for your development.

We hope that our customers, clients and team are safe during these exceptionally difficult times.

Regards
Directors Office

JAMES GIBB EXPANDS INTO DUNDEE WITH ACQUISITION OF GRAHAM AND SIBBALD FACTORING DIVISION

James Gibb Property Management Ltd, which trades as James Gibb residential factors, has acquired the factoring division of Graham and Sibbald, one of Scotland’s premier chartered surveyors and property consultants, expanding its business into Dundee.

The acquisition marks another milestone in James Gibb’s expansion plans after its recent acquisition of Life Property Management Ltd. It aims to consolidate the factoring sector in Scotland to both improve professional standards in the industry and deliver better value to homeowners.

Douglas Weir, CEO of James Gibb said: “This is an important step for James Gibb as the factoring services offered by Graham and Sibbald are centred in the Dundee region, where we are keen to increase our presence and visibility.

“This acquisition gives us the potential to open an office in Dundee in order to complement our existing premises in Glasgow, Edinburgh and Aberdeen. This will allow us to offer a truly local service to the area.”

Calum Campbell, Managing Partner of Graham and Sibbald, said: “The acquisition of our factoring arm by James Gibb allows us to focus on the core functions within our business. Our factoring division has grown over the years and now requires a dedicated team, focused on this industry, to deliver the level of customer service our owners expect. We are confident that James Gibb has the required infrastructure and support to take this to the next level.”

When the business was acquired in 2012 by Strathspey Capital, James Gibb had a portfolio of 4,000 units. It is now the second largest registered factor in Scotland with around 45,000 properties under management. The business is planning to continue its acquisitive strategy in Scotland and is also looking at moving into the block management market south of the border.

 

About James Gibb residential factors

James Gibb residential factors is a trading name of James Gibb Property Management Ltd

Focusing purely on property factoring, the business is able to concentrate all its efforts on providing a first-class service package to its customers, based on the good, honest, traditional family values instilled by generations of the Gibb family since 1872. It manages over 26,000 properties across Scotland.

Under new ownership since 2012, James Gibb now has strategically positioned offices in Aberdeen, Edinburgh and Glasgow and is committed to maintaining these principles while delivering our core values of Integrity, Performance, Quality and Clarity.

James Gibb Property Management Limited is owned by Strathspey Capital Limited.

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you

Aberdeen

2 Thistle Street
Aberdeen 
AB10 1XZ

aberdeen@jamesgibb.co.uk

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Bellahouston

Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ

glasgow@jamesgibb.co.uk

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Dundee

Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW

dundee@jamesgibb.co.uk

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Edinburgh

4 Atholl Place
Edinburgh
EH3 8HT

edinburgh@jamesgibb.co.uk

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Glasgow

65 Greendyke Street
Glasgow
G1 5PX

glasgow@jamesgibb.co.uk

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