We would like to welcome Suzanne Cameron on board, our new Operations Director at our Aberdeen office. Get to know Suzanne below…
Introduce yourself and your role in James Gibb:
As Operations Director of the Aberdeen office, I am responsible for the maintenance, management and development of the property portfolios and property managers at James Gibb Residential Factors. I ensure that the operational side of the business is run in a manner commensurate with the firm’s core values; integrity, quality, performance, clarity. I am mum to Daniel who is eight, and who is my reason for continuing to challenge and push myself in my career.
Tell us about your background:
I began my career in the oil and gas industry, working for a Norwegian engineering contractor in an administrative capacity, before moving into HR. From here I found my passion for people; working with people and supporting them, and my journey in recruitment began with an established agency based in the heart of Aberdeen. This was my home for approximately 10 years, and I built my knowledge of commercial disciplines, to a senior level. As my time in the recruitment industry strengthened, I came to realise that my driver was ensuring a high and consistent level of customer service delivery. I was fortunate to be offered a position, still within recruitment, but focusing on account management and development; an opportunity that allowed me to fuse my two loves. Following a period of 3 years, and the market downturn, I took the decision to move out of recruitment, and into occupational health, where I remained focused in an account management role. Following 12 months in this position, I was presented with an opportunity to develop my career further, an opportunity that would afford me the position as Operations Director with James Gibb Residential Factors.
What does an average day for you look like?
As Operations Director of the Aberdeen office, I have a daily focus on operational aspects of the business; team management, service delivery assurance for our development portfolio, marketing, proposals and commercial negotiation, business development, growth strategy, financial management, and supporting the Managing Director with group lead initiatives.
What is your favourite thing about working with the James Gibb team?
I am very fortunate to be working with a team of individuals who share a passion and thirst for ensuring customer service excellence. I was attracted to the business because of the Vision; To be the No.1 residential factor of choice in our operating regions; by the Mission; to provide our customers with an exemplary service package in order that, together, we can maintain and enhance the communities in which they live and underpinned by our values; integrity, quality, performance and clarity.
What’s the best thing about being an Operations Director?
For me, the best element of being an Operations Director is where I am placed in the business; to have the authority to lead the Aberdeen office and work with senior management on strategy, growth and future planning for the business as a whole, whilst playing a key role in day to day service delivery for our clients.
What plans do you have for the future of James Gibb?
I am committed to working closely with the Aberdeen team and senior management to achieve our vision through the commitment of ensuring we deliver our service in alignment with our values every day.
Get to know the Aberdeen office team here.
