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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

Introducing our new Aberdeen Operations Director, Suzanne Cameron

We would like to welcome Suzanne Cameron on board, our new Operations Director at our Aberdeen office. Get to know Suzanne below…

Introduce yourself and your role in James Gibb:

As Operations Director of the Aberdeen office, I am responsible for the maintenance, management and development of the property portfolios and property managers at James Gibb Residential Factors. I ensure that the operational side of the business is run in a manner commensurate with the firm’s core values; integrity, quality, performance, clarity. I am mum to Daniel who is eight, and who is my reason for continuing to challenge and push myself in my career.

Tell us about your background:

I began my career in the oil and gas industry, working for a Norwegian engineering contractor in an administrative capacity, before moving into HR. From here I found my passion for people; working with people and supporting them, and my journey in recruitment began with an established agency based in the heart of Aberdeen. This was my home for approximately 10 years, and I built my knowledge of commercial disciplines, to a senior level. As my time in the recruitment industry strengthened, I came to realise that my driver was ensuring a high and consistent level of customer service delivery. I was fortunate to be offered a position, still within recruitment, but focusing on account management and development; an opportunity that allowed me to fuse my two loves.  Following a period of 3 years, and the market downturn, I took the decision to move out of recruitment, and into occupational health, where I remained focused in an account management role.  Following 12 months in this position, I was presented with an opportunity to develop my career further, an opportunity that would afford me the position as Operations Director with James Gibb Residential Factors.

What does an average day for you look like?

As Operations Director of the Aberdeen office, I have a daily focus on operational aspects of the business; team management, service delivery assurance for our development portfolio, marketing, proposals and commercial negotiation, business development, growth strategy, financial management, and supporting the Managing Director with group lead initiatives.

What is your favourite thing about working with the James Gibb team?

I am very fortunate to be working with a team of individuals who share a passion and thirst for ensuring customer service excellence.  I was attracted to the business because of the Vision; To be the No.1 residential factor of choice in our operating regions; by the Mission; to provide our customers with an exemplary service package in order that, together, we can maintain and enhance the communities in which they live and underpinned by our values; integrity, quality, performance and clarity.

What’s the best thing about being an Operations Director?

For me, the best element of being an Operations Director is where I am placed in the business; to have the authority to lead the Aberdeen office and work with senior management on strategy, growth and future planning for the business as a whole, whilst playing a key role in day to day service delivery for our clients.

What plans do you have for the future of James Gibb?

I am committed to working closely with the Aberdeen team and senior management to achieve our vision through the commitment of ensuring we deliver our service in alignment with our values every day.


Get to know the Aberdeen office team here.

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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