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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

How to use James Gibb+

James Gibb + is an exciting new online service for customers of James Gibb residential factors. It’s designed to give you access to a wide range of development and account information in a simple and easy format, through a secure customer portal.


Key features include:  

  • Your Property Manager 

Your Property Manager details are available, together with contact information which includes a direct e-mail link.

  • Development News

Any current development news can be accessed.

  • Documents

James Gibb+ provides a range of development documents such as your Written Statement of Services and your Development Schedule, block Buildings Insurance Schedule and Residents’ Association information (where applicable).

  • Accounts

Customers can view and download copies of their recent quarterly charges invoices, view recent credits made to their factoring accounts, and check their current balance.

  • Payments 

Secure direct payments can be made to your account via the portal, with credits being allocated in ‘real time’, and a receipt sent to your mobile, by return.

  • Your Details

Jame Gibb + allows you to update your contact information (e-mail & telephone number) as well as opting to receive invoices and correspondence by e-mail.



How to Use James Gibb+ in 2 Easy Steps


  1. On our website, click the new James Gibb+ box at the top right of the homepage. All existing customers are already pre-registered, and logging onto the portal is very easy.
  2. Enter your James Gibb account number and JG+ reference number to gain access (both are clearly detailed on the top right of your James Gibb invoice).

The James Gibb+ App

We’ve also launched our new James Gibb+ mobile phone app, which contains all details and functions available through the online client portal.

The app can be downloaded absolutely free from either the Apple App Store or Google Play Store (Android). If you have a smartphone or tablet, the James Gibb+ app is a great way to keep in touch with us when you’re on the move, and provides all the main features of the portal whilst also providing a quick and easy way to check your balance and settle your account.


Let Us Know What You Think

We’re confident that the introduction of James Gibb+ provides a huge step forward in our service offering.  We hope you give it a try and enjoy using it. We always welcome feedback, so let us know what you think of James Gibb+ by emailing us.

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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