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COVID-19 Customer Update  19/03/21

Following the Scottish Government announcement on Tuesday, 16th March 2021, regarding continued COVID -19 restrictions, we are providing the following update.

Risk assessed compliance

As an organisation we continue to ensure that we have all the correct measures in place to deliver services to our customers.  Over the past year we have invested to ensure our team can work from home, providing additional communications systems and IT for this to happen.

Our offices remain closed to the public, with only a small number of staff in head office, for essential work to be carried out (e.g., post etc).

As a result of the first lockdown in March 2020, we have established a comprehensive risk assessed approach to ensuring our staff can work in the safest possible way and this will continue to shape how we work during this current lockdown period. The majority of our staff will continue to work remotely but will be fully operational, working to ensure the very best level of customer service at all times.

Site inspections and on site attendance

We plan to resume a phased return to site inspections on 26th April when travel restrictions are removed.

Where our staff are needed on site, they will have had risk assessments completed.  Where possible they will limit movement within common areas to outside core times in the day, to restrict interaction with others.  We would ask that all safe distancing measures for our staff are respected, when working on your site.

On site offices will be closed for access by homeowners and only our staff will be allowed access.

Please contact your Development Manager for information, as arrangements for each location/site may vary.

Suppliers and contractors

Our suppliers and contractors will work in compliance with Government Guidelines to deliver core services, repairs and maintenance.

We know that during this lockdown period, essential work is permitted ‘for activities in connection with the maintenance, purchase, sale, letting, or rental of residential property that the person owns or is otherwise responsible for’. This will be subject to the contractor’s own organisation’s measures and approach.

Planned improvement works remain suspended until further notice, other than for essential/urgent work, such as a roof refurbishment. This suspension will be subject to the requirements of future Scottish Government updates.  Please contact your Development Manager for confirmation as to whether any work already agreed is going ahead.

Communication routes

Communication routes from you to us remain active and diverts remain in place to ensure that communications are received and actioned.  You can therefore continue to contact James Gibb through the normal routes and be assured that the provision of core services, repairs and maintenance will continue.

Email communication

We would remind all homeowners that during this time, our aim is to communicate with you via email wherever possible.  We ask that homeowners, who have not already done so, contact us at to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ portal

We have also increased our communication flow via our website and request that as many homeowners as possible access their James Gibb+ portal, where you will receive all information regarding your account.

James Gibb+ accounts can be accessed via our website  You will need your account number and JG+ number, which can be found on your most recent invoice.

At James Gibb, we were hoping that by this time we would be reporting better news, but rest assured that as soon as Government restrictions allow, normal service will be resumed.  In the meantime, although we must limit contact to protect our staff and our customers, please know that James Gibb will continue to carry out the factoring service for your development.

We hope that our customers, clients and team are safe during these exceptionally difficult times.

Directors Office

How the James Gibb team have been managing remote working

Over the past few weeks, our team have been working remotely from home to play our part in reducing the spread of COVID-19. Rest assured, we are still able to continue our business and provide most of the usual services to clients.

We’ve been catching up with members of our team to find out how they are managing remote working. Find out how Development Manager, Jo Cooper, from our Aberdeen office has been getting on…

What is your job role at James Gibb?

I work as a Development Manager for James Gibb.

Can you give a brief description of what your role entails?

My portfolio consists of 36 developments which range in size and location.  The variety keeps it interesting and no two days are the same.  I enjoy the diversity of sites; tenements, large city centre apartment blocks, travelling to Moray and visiting my developments in coastal towns. I do refer to each development as “my” development as I take great pride in each and every site.

Organisation is key to the role in delivering a great service to our clients. Development managers are the main contact point between James Gibb as a business and the development.  We liaise with trades to ensure scheduled services are in place/carried out.  We react to incidents on the development, and swiftly arrange contractors to attend to fix issues. Managing proposed works is also something I enjoy as much of the time you are working to a client’s brief.  Liaising with trades, project managing and delivering results to improve the lives of those living there.  My role also involves talking a lot!  I seem to always be on the phone, WhatsApp or emails. Communication is key; whether it be clients, trades or colleagues in other areas of the organisation who play a key role in keeping our clients happy.  Connecting with people and keeping them informed of not only good news but managing expectations is also important.

What does your working day look like now you’re working from home?

For me it works to keep a schedule. Monday – Friday, I’m up and out the door at 6:30am to do an hour of exercise before I switch on the PC.  I get dressed in “work clothes” which sets my mind in work mode.  I set goals and tasks to complete that day.  As I mentioned before, every day is different.  You never know what you are going to open your emails to so if I don’t achieve everything I set out to do, I’ll roll it over to the next day.  We are a reaction service and knowing how to prioritise is a must.  Even through this lockdown period, I have had a dustbin lorry drive into wall at the development, someone locked out of there communal front door and a roof leak!  Incidents such as those take precedence.

As many households, my husband also works from home.  I’m set up on the kitchen table.  My husband Simon works in the spare room and we meet for lunch.  It works for us.   I also make a point of closing my PC down the end of the day then I’m able to start a fresh the next.

 What has been the biggest changes or challenges in your role?

The biggest challenge is not being in the office surrounded by an awesome team!  No matter what the day or the issue there is always someone in the office who can offer advise on a situation or lighten the mood.  I think we have adapted pretty well as a company by using different communication tools to hold meetings, coffee break chats and live stream/screen sharing.  Webinars and training sessions have been prominent, and we have been encouraged to use some of our time for personal development.

I think the business did a great job of adapting how we work but even though we are in constant communication as a team, however it’s not the same being with everyone in person!

How have you adapted to the changes?

Personally, I think I have adapted well.  I’m a positive person anyway.  I know what I have to do, to keep positive; exercise, keeping a routine, staying connected with colleagues, friends and family.  I also think past experiences have made me able to adapt to the situation we find ourselves in now.

Working remotely, how do you stay productive?

Setting goals; small and big.  It makes you feel like you are achieving something and keeps you motivated to do more.  It also helps having morning meetings with the team as we bounce off each other.  We share what we are doing and that inspires others.

Do you have any interesting or funny lockdown stories to share? 

Not for sharing 😉

What are you most looking forward to when this is over? 

Hugging my friends and family.  Hiking a Munro.  Dinner and drinks in a restaurant surrounded by those I love. 

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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