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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

Guy Fawkes Night advice for our clients

The 5th of November is almost upon us, which means that skies across Scotland are going to be lit up by stunning displays of fireworks. Guy Fawkes Night is always expected to be a fun and enjoyable night for all, however there can be a health and safety risk if the evening is not carefully planned and considered. If you are thinking about hosting your own Guy Fawkes Night celebrations, there are a few things to think about first. Our Guy Fawkes Night advice for our clients will ensure your night runs smoothly and safely, without disturbing any neighbours.

Rules & regulations

If you live in a block of flats,  it is always better to look to attend an organised display. Setting off you’re your own fireworks can breach some Deeds of Conditions and, for tenants, some tenancy agreements. Fireworks, whilst bright and spectacular, can be noisy and disruptive for both humans and animals.

Remember, remember safety comes first

If you’re not in a block of flats and and wish to host your own Fireworks Night, you’re not only responsible for your own safety, but the safety of those around you too. There are endless guidelines on how to stay safe on Fireworks Night. However, it’s important we reiterate the following safety advice:

  • Keep buckets of water handy
  • Always read the label of fireworks carefully
  • Always keep children at a safe distance
  • Never pour petrol or paraffin on to a fire
  • Pour water on fire rather than letting it burn out

If you are planning your own Fireworks night, it’s always polite to inform your neighbours about your plans. You should find out if everyone is happy for your plans to go ahead, moreover, this also provides you with the chance to invite them along, keeping potential complaints at bay.


If the worst was to happen, fire spreads easily, so it’s important to consider where you are letting fireworks off. You must ask yourself: is your garden is actually safe enough to set off fireworks from? If your garden is small, is surrounded by lots of overhanging trees, or is a very dry area, chances are it’s probably not so safe.

Avoid damage

Fireworks contain explosive substances, so the probability of causing even just a little bit of damage, such as burned grass, is rather likely. Some damage can be avoided, however. Fireworks like a Catherine Wheel or others that are hung on fences are almost guaranteed to cause damage by burning holes. So, if you don’t actually own that fence, or if you share one with other tenants, you may want to steer away from these types, as it is you who will be held liable for damage caused or complains received.

Attend organised displays

Not only are organised displays often the most spectacular, they are also the safest! Most towns and cities have their own organised displays around the 5th November, so we always encourage attendance at these rather than hosting your own display. The events are held by professionals who are fully aware and prepared for all health and safety concerns. Plus, they tend to be bigger and better than the ones you can hold in your garden! Most local displays are free, so go long and enjoy an evening of wonderous sights in your local community!

As we head into the festive season, Fireworks displays become increasingly popular on the 5th of November and beyond, so our advice always stands.

As a residential factor, it is our responsibility to maintain the communal areas of developments we manage. However, we encourage everyone within a development to respect the space they live in and be a conscientious neighbour.

If you have any questions please get in touch with the relevant office using the contact details here.

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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