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COVID-19 Customer Update  19/03/21

Following the Scottish Government announcement on Tuesday, 16th March 2021, regarding continued COVID -19 restrictions, we are providing the following update.

Risk assessed compliance

As an organisation we continue to ensure that we have all the correct measures in place to deliver services to our customers.  Over the past year we have invested to ensure our team can work from home, providing additional communications systems and IT for this to happen.

Our offices remain closed to the public, with only a small number of staff in head office, for essential work to be carried out (e.g., post etc).

As a result of the first lockdown in March 2020, we have established a comprehensive risk assessed approach to ensuring our staff can work in the safest possible way and this will continue to shape how we work during this current lockdown period. The majority of our staff will continue to work remotely but will be fully operational, working to ensure the very best level of customer service at all times.

Site inspections and on site attendance

We plan to resume a phased return to site inspections on 26th April when travel restrictions are removed.

Where our staff are needed on site, they will have had risk assessments completed.  Where possible they will limit movement within common areas to outside core times in the day, to restrict interaction with others.  We would ask that all safe distancing measures for our staff are respected, when working on your site.

On site offices will be closed for access by homeowners and only our staff will be allowed access.

Please contact your Development Manager for information, as arrangements for each location/site may vary.

Suppliers and contractors

Our suppliers and contractors will work in compliance with Government Guidelines to deliver core services, repairs and maintenance.

We know that during this lockdown period, essential work is permitted ‘for activities in connection with the maintenance, purchase, sale, letting, or rental of residential property that the person owns or is otherwise responsible for’. This will be subject to the contractor’s own organisation’s measures and approach.

Planned improvement works remain suspended until further notice, other than for essential/urgent work, such as a roof refurbishment. This suspension will be subject to the requirements of future Scottish Government updates.  Please contact your Development Manager for confirmation as to whether any work already agreed is going ahead.

Communication routes

Communication routes from you to us remain active and diverts remain in place to ensure that communications are received and actioned.  You can therefore continue to contact James Gibb through the normal routes and be assured that the provision of core services, repairs and maintenance will continue.

Email communication

We would remind all homeowners that during this time, our aim is to communicate with you via email wherever possible.  We ask that homeowners, who have not already done so, contact us at to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ portal

We have also increased our communication flow via our website and request that as many homeowners as possible access their James Gibb+ portal, where you will receive all information regarding your account.

James Gibb+ accounts can be accessed via our website  You will need your account number and JG+ number, which can be found on your most recent invoice.

At James Gibb, we were hoping that by this time we would be reporting better news, but rest assured that as soon as Government restrictions allow, normal service will be resumed.  In the meantime, although we must limit contact to protect our staff and our customers, please know that James Gibb will continue to carry out the factoring service for your development.

We hope that our customers, clients and team are safe during these exceptionally difficult times.

Directors Office

Guy Fawkes Night advice for our clients

The 5th of November is almost upon us, which means that skies across Scotland are going to be lit up by stunning displays of fireworks. Guy Fawkes Night is always expected to be a fun and enjoyable night for all, however there can be a health and safety risk if the evening is not carefully planned and considered. If you are thinking about hosting your own Guy Fawkes Night celebrations, there are a few things to think about first. Our Guy Fawkes Night advice for our clients will ensure your night runs smoothly and safely, without disturbing any neighbours.

Rules & regulations

If you live in a block of flats,  it is always better to look to attend an organised display. Setting off you’re your own fireworks can breach some Deeds of Conditions and, for tenants, some tenancy agreements. Fireworks, whilst bright and spectacular, can be noisy and disruptive for both humans and animals.

Remember, remember safety comes first

If you’re not in a block of flats and and wish to host your own Fireworks Night, you’re not only responsible for your own safety, but the safety of those around you too. There are endless guidelines on how to stay safe on Fireworks Night. However, it’s important we reiterate the following safety advice:

  • Keep buckets of water handy
  • Always read the label of fireworks carefully
  • Always keep children at a safe distance
  • Never pour petrol or paraffin on to a fire
  • Pour water on fire rather than letting it burn out

If you are planning your own Fireworks night, it’s always polite to inform your neighbours about your plans. You should find out if everyone is happy for your plans to go ahead, moreover, this also provides you with the chance to invite them along, keeping potential complaints at bay.


If the worst was to happen, fire spreads easily, so it’s important to consider where you are letting fireworks off. You must ask yourself: is your garden is actually safe enough to set off fireworks from? If your garden is small, is surrounded by lots of overhanging trees, or is a very dry area, chances are it’s probably not so safe.

Avoid damage

Fireworks contain explosive substances, so the probability of causing even just a little bit of damage, such as burned grass, is rather likely. Some damage can be avoided, however. Fireworks like a Catherine Wheel or others that are hung on fences are almost guaranteed to cause damage by burning holes. So, if you don’t actually own that fence, or if you share one with other tenants, you may want to steer away from these types, as it is you who will be held liable for damage caused or complains received.

Attend organised displays

Not only are organised displays often the most spectacular, they are also the safest! Most towns and cities have their own organised displays around the 5th November, so we always encourage attendance at these rather than hosting your own display. The events are held by professionals who are fully aware and prepared for all health and safety concerns. Plus, they tend to be bigger and better than the ones you can hold in your garden! Most local displays are free, so go long and enjoy an evening of wonderous sights in your local community!

As we head into the festive season, Fireworks displays become increasingly popular on the 5th of November and beyond, so our advice always stands.

As a residential factor, it is our responsibility to maintain the communal areas of developments we manage. However, we encourage everyone within a development to respect the space they live in and be a conscientious neighbour.

If you have any questions please get in touch with the relevant office using the contact details here.

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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