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James Gibb offices will be closed from 1pm on Friday 3rd May 2023 and will reopen at 9am on Tuesday 7th May 2023.

Emergency assistance

James Gibb operates an Emergency and Out of Hours Control Centre providing a 24hour, 365day customer service helpdesk facility for all emergencies such as Fire, Storm, Flood etc., which may arise over the holiday period.

Please call 0333 240 8325 for emergency assistance. Please note that non-emergency calls will not be dealt with out with the office hours stated above and the helpdesk will advise you to contact us when the James Gibb office re-opens. 

Float payments explained

We understand that the ins and outs of having a factor can sometimes be a little unclear. However, we want to help you understand matters easier and increase transparency, so you know exactly where your money is going and what we can do for you

The payment of a float is often an area that many people are unclear on, but it is important as it allows us to be in funds to carry out the essential maintenance and repairs to ensure your building is in top condition.

What is a float and why do I need one?

When a development appoints James Gibb as a factor or a new owner moves into one of our factored developments, we will normally ask you for a ‘float’ payment. We need to charge a float as we invoice you quarterly in arrears. The float is used to make sure that we have funds to pay qualified contractors for regular maintenance such as cleaning or gardening and also for carrying out routine repairs. We also invoice all our insurance charges in arrears (unlike many other property factors) so the float should meet this cost as well.

What will it cost?

The level of float required will vary depending on the type of development you live in, what services we have been asked to undertake and the expected annual expenditure. Typically, your float should equate to at least an average quarter’s costs, although it is always prudent to have a little contingency over and above this to cover any unexpected costs.

From time to time, we may ask you to provide a top up to the float payment as costs will inevitably rise over time due to inflation. We will only do this where the float payment we hold is not sufficient to cover the estimated quarterly expenditure for your development.

When you sell your property, your float is returned to you. This will appear as a credit on your final invoice.

If you need to know the exact amount of your float payment, this information is contained within the development schedule section of your Written Statement of Services. If you have any questions about your float, or other factor matters, please contact your regional office, details of which are contained below.

More information on floats and property management and factoring in general, is available at Documents and Guides

Float payments explained at YouTube

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you

Glasgow (Head Office)

Red Tree Magenta, 3rd Floor,

270 Glasgow Road, Glasgow, G73 1UZ
glasgow@jamesgibb.co.uk

Directions

 

Edinburgh Office

23 Alva Street, 

Edinburgh, EH2 4PS

edinburgh@jamesgibb.co.uk

Directions

Aberdeen Office

27 Chapel Street,
Aberdeen, AB10 1SQ

aberdeen@jamesgibb.co.uk

Directions

 

Dundee Office

Unit J, Prospect Business Centre,
Gemini Crescent, Dundee, DD2 1TY 

dundee@jamesgibb.co.uk

Directions

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