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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

Factor Floats- What you Need to Know

When moving into a new property or taking on a new factor, there’s lots to learn about the costs behind property factoring, but it is not as confusing as you may think.

We take a look at some common questions that surround your ‘floating fund’ charge: what it is, what’s included within your charge and where the money goes.

What is it?

When a development appoints James Gibb as a factor or a new owner moves into one of our factored developments, a ‘float’ invoice is issued to the owner(s). A floating charge fund (commonly referred to as ‘The Float’) is a one-time payment/deposit of an agreed sum which allows James Gibb to pay for external services prior to issuing common charges to residents. The purpose of a float is to allow us to have sufficient finance to carry out urgent repairs or cover any immediate costs in advance of the normal regular bills being sent out.

How much is it?

To ensure complete accuracy of your charges, we must be ‘in funds’ in order to pay contractors, utilities, insurance etc, on your behalf, before we charge these out to you. To enable us to do this, the level of float will typically equate to at least an average quarter’s costs.

The split (or apportionment) of costs is normally determined by the deed of conditions. If there is no provision in the deed of conditions for some costs, the apportionment will be agreed between James Gibb Residential Factors and the Homeowners’ Association. Where no definition exists, the Tenements (Scotland) Act will apply, where relevant.

Do I get it back?

Floats are repaid to each homeowner after departure from the property and will appear as a credit on the final invoice.

The date of the final invoice is determined by the homeowner’s sale date. If the sale date falls at least two clear months prior to the next quarter end, the final invoice/ return of float will be produced shortly after the forthcoming quarter end. If the sale date falls less than two clear months prior to the next quarter end, the final invoice will be produced one full quarter after the next quarter end.

Further details are available in our Written Statement of Services

If you have any further questions on this topic, please contact the relevant office and one of our staff members will be happy to assist you.

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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