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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

External Walls and Cladding Update

External Wall Systems and Cladding Update

Further to our previous updates to you regarding External Wall Systems and Cladding, we are keen to bring you further information as it becomes available. To offer some context, we have provided a summary below:

Homeowner Concerns

Many homeowners had concerns regarding the costs of carrying out individual property surveys/EWS1 for developments over 11 meters, where combustible external wall systems may be in place. Concerns also existed over the existing apathy and resultant delays in homeowners reaching the necessary agreements required to authorise a survey to be undertaken.

James Gibb assists our homeowners with Single Block Surveys

As not considered part of the property managers’ remit, many property managers nationally refused to assist homeowners throughout the process. However, at James Gibb we were only too happy to help. We assisted by working together with homeowners and in some cases acting on each homeowner’s behalf we approached the insurer for support.  On many developments, agreement amongst homeowners was reached, surveys were instructed, paid for and successfully carried out. Completed surveys are published at our online customer portal James Gibb + for our homeowners to review and digest.

Survey Results

On various developments, surveys returned with no issues highlighted, some with minor issues to be addressed and within many developments the surveys returned a B2 rating or other, which confirmed remedial work was required. Consideration was then required as to how best to address the remedial work. The options for remedial work are as follows:

  • Liaison with the Homebuilders

It may be that the homebuilder will confirm the development was built within the building standards at the time. To challenge this will require the involvement of a legal team and authorisation by the collective homeowners. James Gibb contacted homebuilders and requested feedback on their position.

On each occasion the surveys were provided to the homebuilder if they were still in existence. The report was also provided to the local authority, insurer and the Scottish Fire and Rescue Service.

  • Scottish Government Intervention 

James Gibb have registered all developments which have had a survey completed where remedials are required, to the Scottish Government Single Building Survey registration process. We await confirmation of the Scottish Government’s position regarding funding available. 

We have held meetings with the Scottish Government regarding three developments, where additional extensive surveys are being considered for funding by the Scottish Government and/or consideration of remedial funding in the future phases of the Scottish Government programme. 

For those developments not included in the pilot phase of the Scottish Government programme, it is expected that during August, following the initial pilot, the Scottish Government will consider other developments registered.

James Gibb can appoint a Project Manager to manage this process, as we are facility managers and not specialists in projects of this scale. We do not have the insurances in place for projects of this magnitude.

The other issue highlighted to the Scottish Government is that James Gibb and other property managers nationally, are experiencing problems in sourcing contractors who are willing to become involved in EWS work. This is the position across the UK, following discussions with English and Welsh property managers. James Gibb sought advice of the Scottish Government in assisting with these challenges which are not unique to our developments, but to many hundreds of other developments across the UK. We continue to attempt to source contractors that can assist with remedial work of this nature.


Government Announcements

On 22nd July Westminster announced that buildings under 18 meters may now not require an EWS1 form for lending purposes. However, RICS (Royal Institution of Chartered Surveyors) are considering their position following this announcement and how they will react via their surveyors and UK lenders. A further announcement is expected in the next few days. It should be noted that the Scottish Government are considering their position following this press release. 

We await further information, but this could assist significantly with many developments on the James Gibb portfolio and proves again that we remain at the forefront of change, across the property management sector.


At James Gibb we recognise the frustrations and stress this issue continues to create for many of our homeowners and we continue to assist wherever we can. This is a unique situation, ever moving, day by day and causing so many challenges for all involved. 

We do hope that this information is helpful. Should you require additional information or assistance, please contact our office.


James Gibb residential factors provide residential and commercial clients with advice on legislative and regulatory change and issues of concern or interest within the Property Management and Factoring business sector.


James Gibb doing it the right way 

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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