Customer Complaints Guide
At James Gibb, we do not just go through the motions; we really do care how our customers are treated throughout their dealings with us.
In the unlikely event that our customers should at any time be unhappy with any aspect of our service, we operate a comprehensive Customer Complaint Process, which explains clearly how to access help and advice in this regard.
Simplifying the Complaints Process
Having listened to customer feedback regarding the complexity of our Complaints Process, we have fully reviewed the requirements and reduced the existing five-stage process to only two stages, thus making the process simpler, easier to understand and quicker to execute.
We have also improved the communication process to enable customers to fast track a complaint directly to their Local Office. This means a complaint can be dealt with quicker and resolved faster.
Our revised Complaints Process commences on Friday 1st April 2022. Complaints should no longer be sent to complaints@jamesgibb.co.uk
Complaints should now be sent directly to your James Gibb Local Office.
You will find further information on this new process along with all contact details of your James Gibb Local Office in our Customer Complaints Guide and at our website.
We are currently reviewing our ‘Written Statement of Services’ to reflect these changes and this will be available within the next 3 months.
We thank all customers for their feedback which we welcome as a means to improve our business offering.
James Gibb actively promotes honest, transparent and accountable property management and factoring and always keeps customers fully informed.
James Gibb doing it the right way
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