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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

Block Insurance Annual Review: Everything you need to know

Most of you will be aware that your block insurance is due round about this time every year. Over the years, we have formed an excellent relationship with our brokers (Marsh) and our insurers (Allianz) who we have found to provide excellent service and value.

Last year, our brokers conducted an extensive market analysis and found that, again, Allianz offered us the best deal in terms of service, policy cover and premium cost etc. by far. In order to obtain the best possible deal, last year we also entered into a two-year deal with premium increases capped at a maximum of five percent in year two.

In order to remain transparent and help you understand everything surrounding the block insurance annual review, we’ve set out a few of the key topics below.


Cost of Claims

This past year has seen a higher than average number of claims and a higher cost of claims performance, so we were pleased that we were protected by the capped increase. However, with the help of our broker, we managed to reduce this increase to an overall uplift of only 2.5% in our premium – half of what they were originally planning to apply. This limited increase has been secured with the following agreements:

  • We enter another two-year deal with Allianz. We were happy to do this as Allianz have consistently offered the best overall deal.
  • Escape of water excess level increase to £300 for most developments showing significant loss related to this. We agreed to this as the figures are well within industry standards.
  • Allianz will cap next year’s premium increase to a maximum of 3%.
  • The limit of liability cover for Property Owners Liability increases from 10,000,000 to 25,000,000 at no additional cost to our customers.
  • We work with owners, insurers and brokers in an attempt to reduce the volume of private water claims.

In addition to the premium review, we must also look at the sum insured or declared value on an annual basis to ensure that your development is sufficiently insured. This year, we have agreed a very modest 1.5% index linked increase in declared values. This will not affect those developments, managed from our Edinburgh office, that have just completed their five yearly revaluation surveys.

Although we were able to significantly restrict the percentage increase in premium this year, we can’t get away from the fact that it was influenced by the cost of claims. To ensure fairness throughout our portfolio, we have worked with our brokers and applied varying premium reviews dependent on claims. This means that those developments whose claims cost was particularly high last year will have a greater percentage increase applied than those whose claims have been low or nil. We do consider this to be the fairest way to spread the increased premium cost.

Our commission rates are unchanged from last year and these can be viewed on your Development Schedule in your online portal. If you do not know how to access your portal, please contact your local post office for guidance. If you cannot access our portal, we will be pleased to issue a hard copy on request.

Your new insurance schedule is also ready and has been uploaded to your portal. A copy is available from your local office if required.

We are delighted that we have secured such a good deal for our customers once again this year. We would also like to remind everyone, however, that of the need to ensure good maintenance within the home (bath and shower seals, washing machine hose connectors, overflows etc.) in order that the volume of preventable claims can be minimised.

We hope this information helps you to understand the annual insurance review better.


If you’d like to find out more about block insurance, you can contact your relevant office at Glasgow here, Edinburgh here, or Aberdeen here.

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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