COVID-19 Customer Update 20/12/21
Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.
We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December. This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus. We will continue to have a small presence in each office to ensure we can carry out essential functions. For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis. All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.
Our Development Managers will continue to carry out site visits during this period. Whilst carrying out internal inspections, we politely request that social distancing measures are respected. The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.
AGMs/Residents Meetings will continue through online platforms. If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.
On-site offices remain open where House Managers and Concierge continue their normal working hours. Please respect social distancing when visiting our on-site staff.
Suppliers and Contractors
Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.
Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.
James Gibb+ Portal
For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at www.jamesgibb.co.uk. You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.
We hope that our customers and clients are keeping safe.