Skip to main content

COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

A-Z of Property Factors: Part 1

If you follow us on social media, you may have noticed that we are running an informative A-Z series focussing on the terms used in property factoring. We hope this will help you understand what we do and how we serve you.

We’re rounding up part 1 of the series with letters A-I below.

A is for Asbestos

Any building property built prior to 2000 should have an asbestos survey carried out. We have a duty of care to owners and contractors to identify the presence of asbestos and ensure a safe living environment for residents.


B is for Block Insurance

We can provide low cost building insurance with reputable insurers. Find out more about insurance policies here.

C is for Common Parts

These are the parts of any development which are common to owners and therefore for the property factor to maintain. Common parts are usually defined within your Deed of Conditions. Find out more about common parts that we would typically cover in our guide.

D is for Deed of Conditions

The Deed of Conditions is a legally binding document between all homeowners and their responsibilities for the upkeep of communal areas within a development.

E is for EICR

An EICR is an Electrical Installation Condition Report. This report is produced after an in-depth test, carried out every 5 years, on electrical systems within the communal areas of your development, e.g lighting.

F is for Float Payments

Your float payment is used to cover the payment of contractors for regular costs or small repairs. It is returned to you upon the sale of the property. More information on float payments and why we require them can be found here.

G is for Gutter Cleaning

Gutter Cleaning is of the most important services our contractors carry out to keep your property well maintained and running efficiently. Gutters clogged with debris can cause a leaky roof or water damage to a property, so it’s essential to keep them clean.

H is for High-rise homes

t’s very important to consider fire safety in high-rise homes. The Scottish Fire and Rescue Service have recently launched a guide of tips on staying fire safe. Read it here.

I is for INSPCT

All of our Development/Property Manager’s now use CPL’s new INSPCT app to carry out and record all property inspections. This helps improve efficiency and saves time in our business. Find out more here.

If you have any questions, please get in touch by calling 0333 240 8325 or emailing 

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



Find out more about how we use cookies to help deliver the best experience for you.