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COVID-19 Customer Update  19/03/21

Following the Scottish Government announcement on Tuesday, 16th March 2021, regarding continued COVID -19 restrictions, we are providing the following update.

Risk assessed compliance

As an organisation we continue to ensure that we have all the correct measures in place to deliver services to our customers.  Over the past year we have invested to ensure our team can work from home, providing additional communications systems and IT for this to happen.

Our offices remain closed to the public, with only a small number of staff in head office, for essential work to be carried out (e.g., post etc).

As a result of the first lockdown in March 2020, we have established a comprehensive risk assessed approach to ensuring our staff can work in the safest possible way and this will continue to shape how we work during this current lockdown period. The majority of our staff will continue to work remotely but will be fully operational, working to ensure the very best level of customer service at all times.

Site inspections and on site attendance

We plan to resume a phased return to site inspections on 26th April when travel restrictions are removed.

Where our staff are needed on site, they will have had risk assessments completed.  Where possible they will limit movement within common areas to outside core times in the day, to restrict interaction with others.  We would ask that all safe distancing measures for our staff are respected, when working on your site.

On site offices will be closed for access by homeowners and only our staff will be allowed access.

Please contact your Development Manager for information, as arrangements for each location/site may vary.

Suppliers and contractors

Our suppliers and contractors will work in compliance with Government Guidelines to deliver core services, repairs and maintenance.

We know that during this lockdown period, essential work is permitted ‘for activities in connection with the maintenance, purchase, sale, letting, or rental of residential property that the person owns or is otherwise responsible for’. This will be subject to the contractor’s own organisation’s measures and approach.

Planned improvement works remain suspended until further notice, other than for essential/urgent work, such as a roof refurbishment. This suspension will be subject to the requirements of future Scottish Government updates.  Please contact your Development Manager for confirmation as to whether any work already agreed is going ahead.

Communication routes

Communication routes from you to us remain active and diverts remain in place to ensure that communications are received and actioned.  You can therefore continue to contact James Gibb through the normal routes and be assured that the provision of core services, repairs and maintenance will continue.

Email communication

We would remind all homeowners that during this time, our aim is to communicate with you via email wherever possible.  We ask that homeowners, who have not already done so, contact us at to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ portal

We have also increased our communication flow via our website and request that as many homeowners as possible access their James Gibb+ portal, where you will receive all information regarding your account.

James Gibb+ accounts can be accessed via our website  You will need your account number and JG+ number, which can be found on your most recent invoice.

At James Gibb, we were hoping that by this time we would be reporting better news, but rest assured that as soon as Government restrictions allow, normal service will be resumed.  In the meantime, although we must limit contact to protect our staff and our customers, please know that James Gibb will continue to carry out the factoring service for your development.

We hope that our customers, clients and team are safe during these exceptionally difficult times.

Directors Office

Staying fire safe in communal areas

There is great importance for good housekeeping in communal areas, particularly internal stairs and corridors. As your property managers, we have the responsibility to ensure that the common areas in our developments are safe and don’t pose any threat in the event of a fire. Whilst many modern developments may be equipped with fire safety equipment e.g. dry risers, fire alarms, sprinkler systems etc, older buildings can often be more vulnerable in the event of a fire and it is important that all appropriate steps are taken to minimise any risk.

Whilst on site, our Property Managers will assess all common areas for hazards i.e. any situation that can give rise to a fire. They will also assess for risk: the likelihood that a fire may occur, and the potential for a fire to cause damage or injury. Your Property Manager will carry out a visual assessment of any fire risks during their development inspection and will take any preventative action possible.

To assist your Property Manager and help reduce the risk of fire for yourself and other residents, you should take reasonable precautions and follow these five rules:

  1. Don’t leave any personal items in the common stairwell

Combustible or flammable items, especially, should be kept in a safe-places, out with common areas.

  1. Avoid storing any personal items in electricity cupboards

Highly flammable items can ignite with the smallest spark – keep yourself and others safe by keeping these items away from the electricity cupboard.

  1. Keep fire exits and escape routes unobstructed at all times

It can sometimes be difficult to fully appreciate the impact of some obstructions but imagine your stair or landing filled with smoke and visibility severely reduced – could you get out safely?

  1. Ensure all rubbish is deposited in the bins provided

Along with helping the environment and keeping it tidy, ensuring there is no litter around also keeps your communal area clear of any potential obstructions and reduces fire hazards.

  1. Report any fire risks to your Property Manager

We need to know if there are any risks to the property and we aim to get them sorted as soon as possible.

It’s the little things that can help to save lives in the situation of a fire. In developments where there is fire safety equipment present, we always ensure that a proper maintenance contract is in place with an approved contractor.

Emergency situations can happen at any time, but although rare, they do have the knack of occurring during the night or weekends! At James Gibb, we understand that life happens 24/7, and have a 24 hour out of hours emergency call outs service available to you at any time of the day or night. You can call your local office in the case of an emergency to be connected to our emergency, pre-approved contractors. Call outs of this nature can be expensive, so please only use this as an option in genuine emergency situations. These are defined as those which require immediate attention to protect the fabric of the building or to attend to significant health and safety incidents. Please remember that 999 is always the first number you should dial in the case of an absolute emergency.

Here is a note of our office numbers:

Glasgow: 0141 552 2230

Edinburgh: 0131 229 3481

Aberdeen: 01224 650 600

Take fire safety seriously and keep yourself and others in your building safe – it’s everyone’s responsibility.

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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