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COVID-19 Customer Update  19/03/21

Following the Scottish Government announcement on Tuesday, 16th March 2021, regarding continued COVID -19 restrictions, we are providing the following update.

Risk assessed compliance

As an organisation we continue to ensure that we have all the correct measures in place to deliver services to our customers.  Over the past year we have invested to ensure our team can work from home, providing additional communications systems and IT for this to happen.

Our offices remain closed to the public, with only a small number of staff in head office, for essential work to be carried out (e.g., post etc).

As a result of the first lockdown in March 2020, we have established a comprehensive risk assessed approach to ensuring our staff can work in the safest possible way and this will continue to shape how we work during this current lockdown period. The majority of our staff will continue to work remotely but will be fully operational, working to ensure the very best level of customer service at all times.

Site inspections and on site attendance

We plan to resume a phased return to site inspections on 26th April when travel restrictions are removed.

Where our staff are needed on site, they will have had risk assessments completed.  Where possible they will limit movement within common areas to outside core times in the day, to restrict interaction with others.  We would ask that all safe distancing measures for our staff are respected, when working on your site.

On site offices will be closed for access by homeowners and only our staff will be allowed access.

Please contact your Development Manager for information, as arrangements for each location/site may vary.

Suppliers and contractors

Our suppliers and contractors will work in compliance with Government Guidelines to deliver core services, repairs and maintenance.

We know that during this lockdown period, essential work is permitted ‘for activities in connection with the maintenance, purchase, sale, letting, or rental of residential property that the person owns or is otherwise responsible for’. This will be subject to the contractor’s own organisation’s measures and approach.

Planned improvement works remain suspended until further notice, other than for essential/urgent work, such as a roof refurbishment. This suspension will be subject to the requirements of future Scottish Government updates.  Please contact your Development Manager for confirmation as to whether any work already agreed is going ahead.

Communication routes

Communication routes from you to us remain active and diverts remain in place to ensure that communications are received and actioned.  You can therefore continue to contact James Gibb through the normal routes and be assured that the provision of core services, repairs and maintenance will continue.

Email communication

We would remind all homeowners that during this time, our aim is to communicate with you via email wherever possible.  We ask that homeowners, who have not already done so, contact us at to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ portal

We have also increased our communication flow via our website and request that as many homeowners as possible access their James Gibb+ portal, where you will receive all information regarding your account.

James Gibb+ accounts can be accessed via our website  You will need your account number and JG+ number, which can be found on your most recent invoice.

At James Gibb, we were hoping that by this time we would be reporting better news, but rest assured that as soon as Government restrictions allow, normal service will be resumed.  In the meantime, although we must limit contact to protect our staff and our customers, please know that James Gibb will continue to carry out the factoring service for your development.

We hope that our customers, clients and team are safe during these exceptionally difficult times.

Directors Office

Why James Gibb?

Whether you’re a new home builder looking for someone to take on the factoring role of the communal areas of your development, or you’re a property owner fed up with your current factor, there’s a wide choice of factors out there to choose from. With many options to deliberate, here’s why you should consider James Gibb for your property factoring needs:

Trusty, reliable business

James Gibb residential factors has been around for over 140 years in one form or another. Starting out life as a family business in 1872, to an eventual takeover in 2012, there’s one thing you can depend on with us: we’ll be here for you. Having survived recessions and housing market crashes, we’ve always still been in the position to serve our customers.

Plus, we are still very much cemented in providing that family-business service, whereby we can cater to a large number of customers whilst still offering that familial level of care. This is backed up by our customer base which is somewhere in excess of £3bn real estate throughout Scotland. Of this customer portfolio, we are pleased to say that we have enjoyed an almost insignificant loss rate over the years.

21st Century factoring

Although we’ve been around since the Victorian ages, our approach to factoring certainly isn’t stuck in the past. We continuously strive to make our service the best possible for our customers, and that includes keeping up with the latest technology and fitting in with our customers lives. We know people are busy and on-the-go, and we also know most people have access to the internet these days. That’s why we’ve made everything available in an online portal and handy app. Keep track of your building works, AGMs, payments and more, all at the click of a button with our James Gibb+ web service and handy app. For more information on how this works, check out our video.

PMAS representation and IRPM

This year our Managing Director, Nic Mayall, was elected to serve on the board of directors of the Property Managers Association Scotland (PMAS) – the industry body which represents property factors nationally. We joined PMAS a number of years ago and take an active role in conferences, training courses and other association activities. With Nic on the board, we are in a position to have our voice heard and to help drive through improvements within the industry, which is beneficial for our customers.

We are members of the UK wide Institute of Residential Property Managers which focusses on raising the standards in the residential property management sector, and provides all of our Property Managers with independent accreditation of their professional skills.

In addition, we pride ourselves on our compliance with things like the Property Factors (Scotland) Act 2011 and Code of Conduct, our transparent costs, trusted contractors and dedicated property managers – all of which help ensure our customers receive exemplary customer service.

For more information on James Gibb residential factors, or to find out how to contract us as your property factor, please get in touch.

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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