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COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

Why James Gibb?

Whether you’re a new home builder looking for someone to take on the factoring role of the communal areas of your development, or you’re a property owner fed up with your current factor, there’s a wide choice of factors out there to choose from. With many options to deliberate, here’s why you should consider James Gibb for your property factoring needs:

Trusty, reliable business

James Gibb residential factors has been around for over 140 years in one form or another. Starting out life as a family business in 1872, to an eventual takeover in 2012, there’s one thing you can depend on with us: we’ll be here for you. Having survived recessions and housing market crashes, we’ve always still been in the position to serve our customers.

Plus, we are still very much cemented in providing that family-business service, whereby we can cater to a large number of customers whilst still offering that familial level of care. This is backed up by our customer base which is somewhere in excess of £3bn real estate throughout Scotland. Of this customer portfolio, we are pleased to say that we have enjoyed an almost insignificant loss rate over the years.

21st Century factoring

Although we’ve been around since the Victorian ages, our approach to factoring certainly isn’t stuck in the past. We continuously strive to make our service the best possible for our customers, and that includes keeping up with the latest technology and fitting in with our customers lives. We know people are busy and on-the-go, and we also know most people have access to the internet these days. That’s why we’ve made everything available in an online portal and handy app. Keep track of your building works, AGMs, payments and more, all at the click of a button with our James Gibb+ web service and handy app. For more information on how this works, check out our video.

PMAS representation and IRPM

This year our Managing Director, Nic Mayall, was elected to serve on the board of directors of the Property Managers Association Scotland (PMAS) – the industry body which represents property factors nationally. We joined PMAS a number of years ago and take an active role in conferences, training courses and other association activities. With Nic on the board, we are in a position to have our voice heard and to help drive through improvements within the industry, which is beneficial for our customers.

We are members of the UK wide Institute of Residential Property Managers which focusses on raising the standards in the residential property management sector, and provides all of our Property Managers with independent accreditation of their professional skills.

In addition, we pride ourselves on our compliance with things like the Property Factors (Scotland) Act 2011 and Code of Conduct, our transparent costs, trusted contractors and dedicated property managers – all of which help ensure our customers receive exemplary customer service.

For more information on James Gibb residential factors, or to find out how to contract us as your property factor, please get in touch.

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



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