Skip to main content

COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

Why it’s important to sign up for digital communications and how to do so


As the UK lockdown continues, we hope our customers are managing to keep safe and healthy during these difficult times. We remain fully operational as our staff work remotely from their homes. However, due to the circumstances there have been a few key operational changes we have implemented to adapt to the resources we now have access to, and to maintain our high safety standards. One of these is the shift from printed customer communications to digital communications.

In our recent customer updates, we have highlighted the need for customers to sign up to digital communications to allow us to continue to deliver your invoices, documents and important information by email rather than post. The current restrictions in place don’t allow us to carry out mass print runs meaning we are unable to directly contact those who haven’t yet signed up for e-comms.

We would therefore again like to encourage all of our customers, who have not already done so, to sign up for electronic communications by emailing

You can also opt to receive electronic communications through your James Gibb + Client Portal (this can be accessed via our website, mobile app etc. by using your account number and JG+ ref (available on direct communications and invoices).

The Portal provides detailed information about what’s going on in your development. Most importantly, it provides information on what services are ongoing at your development during COVID -19. It also allows you to view your recent invoices and important documents and can be accessed anytime.

Thank you to everyone who has already signed up to digital communications. If you do know of any friends, family or neighbours who are James Gibb customers, please let them know how to receive our communications. Equally, if you do know of any James Gibb customers who perhaps don’t have access to the internet, please keep them up to date with information as best as you can.

Stay home and stay safe. If you have any enquiries during this time, please contact us on or call 0333 240 8325.


You can view our most recent COVID-19 customer update here.

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



Find out more about how we use cookies to help deliver the best experience for you.