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James Gibb offices will be closed from 1pm on Friday 3rd May 2023 and will reopen at 9am on Tuesday 7th May 2023.

Emergency assistance

James Gibb operates an Emergency and Out of Hours Control Centre providing a 24hour, 365day customer service helpdesk facility for all emergencies such as Fire, Storm, Flood etc., which may arise over the holiday period.

Please call 0333 240 8325 for emergency assistance. Please note that non-emergency calls will not be dealt with out with the office hours stated above and the helpdesk will advise you to contact us when the James Gibb office re-opens. 

Why homebuilders appoint property factors!

It is important that developments are properly maintained and that clear guidelines as to how each development is maintained and who is responsible for payment of services, are included within the Deed of Conditions.

Local council maintenance and management

It is commonplace for much of the road, street lighting and drainage infrastructure of a new development to be “adopted” for maintenance by the local council and Scottish Water, but it is much less common these days for areas of landscaping and play parks to be similarly adopted. The advantage of having roads adopted is that they become part of the public highway and the local council manages and maintains the road at public expense and residents do not have to pay for maintenance of adopted roads. It is important to note, that all local councils require roads and lighting infrastructure to meet certain basic minimum standards before adoption. Local councils are acutely aware of costs to the public purse and naturally wish to avoid any expensive repairs. Housebuilders can choose to keep new roads private and some roads may not meet the local council's road adoption policy. If either of these apply, maintenance of the unadopted roads falls to the homeowners within the development.

Throughout Scotland there are different maintenance regimes in place, with local councils maintaining some areas and private owners and factors being responsible for the maintenance of others.

Homebuilders appoint property factor to maintain common landscaped areas

It has become more common for housebuilders to appoint a property factor to carry out the maintenance of common landscaped areas within a development. In so doing, the public open space is typically held in private ownership with homeowners required to pay an annual contribution towards its upkeep and the cost of any property factor. This avoids the need for the housebuilder to pay any up-front commuted sum to have the public open spaces adopted by the council. Property factors will typically work to a higher standard of grounds maintenance specification for communal landscaping and can customise service delivery for each development. Homeowners with a private property factor can also influence the frequency of maintenance visits and the scope of the service through engagement with the incumbent property factor.

James Gibb actively promotes the provision of high standards and operational best practice.

James Gibb doing it the right way 

 

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you

Glasgow (Head Office)

Red Tree Magenta, 3rd Floor,

270 Glasgow Road, Glasgow, G73 1UZ
glasgow@jamesgibb.co.uk

Directions

 

Edinburgh Office

23 Alva Street, 

Edinburgh, EH2 4PS

edinburgh@jamesgibb.co.uk

Directions

Aberdeen Office

27 Chapel Street,
Aberdeen, AB10 1SQ

aberdeen@jamesgibb.co.uk

Directions

 

Dundee Office

Unit J, Prospect Business Centre,
Gemini Crescent, Dundee, DD2 1TY 

dundee@jamesgibb.co.uk

Directions

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