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COVID-19 Customer Update  19/03/21

Following the Scottish Government announcement on Tuesday, 16th March 2021, regarding continued COVID -19 restrictions, we are providing the following update.

Risk assessed compliance

As an organisation we continue to ensure that we have all the correct measures in place to deliver services to our customers.  Over the past year we have invested to ensure our team can work from home, providing additional communications systems and IT for this to happen.

Our offices remain closed to the public, with only a small number of staff in head office, for essential work to be carried out (e.g., post etc).

As a result of the first lockdown in March 2020, we have established a comprehensive risk assessed approach to ensuring our staff can work in the safest possible way and this will continue to shape how we work during this current lockdown period. The majority of our staff will continue to work remotely but will be fully operational, working to ensure the very best level of customer service at all times.

Site inspections and on site attendance

We plan to resume a phased return to site inspections on 26th April when travel restrictions are removed.

Where our staff are needed on site, they will have had risk assessments completed.  Where possible they will limit movement within common areas to outside core times in the day, to restrict interaction with others.  We would ask that all safe distancing measures for our staff are respected, when working on your site.

On site offices will be closed for access by homeowners and only our staff will be allowed access.

Please contact your Development Manager for information, as arrangements for each location/site may vary.

Suppliers and contractors

Our suppliers and contractors will work in compliance with Government Guidelines to deliver core services, repairs and maintenance.

We know that during this lockdown period, essential work is permitted ‘for activities in connection with the maintenance, purchase, sale, letting, or rental of residential property that the person owns or is otherwise responsible for’. This will be subject to the contractor’s own organisation’s measures and approach.

Planned improvement works remain suspended until further notice, other than for essential/urgent work, such as a roof refurbishment. This suspension will be subject to the requirements of future Scottish Government updates.  Please contact your Development Manager for confirmation as to whether any work already agreed is going ahead.

Communication routes

Communication routes from you to us remain active and diverts remain in place to ensure that communications are received and actioned.  You can therefore continue to contact James Gibb through the normal routes and be assured that the provision of core services, repairs and maintenance will continue.

Email communication

We would remind all homeowners that during this time, our aim is to communicate with you via email wherever possible.  We ask that homeowners, who have not already done so, contact us at enquiries@jamesgibb.co.uk to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ portal

We have also increased our communication flow via our website and request that as many homeowners as possible access their James Gibb+ portal, where you will receive all information regarding your account.

James Gibb+ accounts can be accessed via our website www.jamesgibb.co.uk.  You will need your account number and JG+ number, which can be found on your most recent invoice.

At James Gibb, we were hoping that by this time we would be reporting better news, but rest assured that as soon as Government restrictions allow, normal service will be resumed.  In the meantime, although we must limit contact to protect our staff and our customers, please know that James Gibb will continue to carry out the factoring service for your development.

We hope that our customers, clients and team are safe during these exceptionally difficult times.

Regards
Directors Office

Who’s New at James Gibb?

Our staff play an invaluable part in helping form the James Gibb mission, vision and values we have today. Get to know a few of our newest staff members:

 

Edinburgh

Georgina Ramsay

Georgina Ramsay is the newest member of our Property Management team, and brings excellent experience having previously worked in the factoring industry for a number of years. 

Georgina’s favourite piece of advice is “Always admit your mistakes, makes them easier to fix”

Angela Boynes

Angela is one of our most recent additions to our Edinburgh team and comes to us with a lifetime of customer experience in a variety of roles together with previous property experience. Customer service is one of Angela’s strengths and she looks forward to working with our clients in this respect. 

Angela’s favourite piece of advice is “Treat others how I would like to be treated – with respect”

Melanie Walker

Melanie, our new Property Manager has worked in property for a number of years and brings calm self assurance and great people skills to our Edinburgh team! 

Melanie’s favourite piece of advice is “The most important payment to make first each month is your mortgage or rent, that way you always have a roof over your head”

 

Aberdeen

Sandra Watt

Our Operations Manager, Sandra originally joined us at our Edinburgh branch in the Spring of 2016, before recently transferring to our Aberdeen branch. Having worked previously in customer service and holiday lettings, Sandra’s natural energy and enthusiasm is always at the core, whatever the challenges. 

Sandra’s favourite piece of advice is “Never take to heart what others think, they aspire to be you!”

Liam Barber

Liam has recently joined our Aberdeen office as Trainee Property Manager and brings his knowledge and experience from his customer service background. With impressive communication skills, Liam will be a valuable asset to our Aberdeen office and we look forward to the skills he will bring to the role.  

Liam’s favourite piece of advice is: “If plan A didn’t work, the alphabet has 25 more letters. Stay Cool”

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you

Aberdeen

2 Thistle Street
Aberdeen 
AB10 1XZ

aberdeen@jamesgibb.co.uk

Directions

 

Bellahouston

Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ

glasgow@jamesgibb.co.uk

Directions

Dundee

Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW

dundee@jamesgibb.co.uk

Directions

Edinburgh

4 Atholl Place
Edinburgh
EH3 8HT

edinburgh@jamesgibb.co.uk

Directions

Glasgow

65 Greendyke Street
Glasgow
G1 5PX

glasgow@jamesgibb.co.uk

Directions

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