Skip to main content

COVID-19 Customer Update  20/12/21

Following the Scottish Government announcement on Tuesday 14th December 2021 regarding continued COVID -19 restrictions, we are providing the following update.

Office Closure

We have made the decision to return to working from home for the majority of our staff from Wednesday 22nd December.  This is to protect the safety of our staff and comply with Government guidelines to help reduce the risk of transmission of Coronavirus.  We will continue to have a small presence in each office to ensure we can carry out essential functions.  For those staff who remain working from the office, they will continue to follow the safety guidelines which include wearing face covering while moving through the office, hand sanitising as required and cleaning of hard surfaces on a regular basis.  All locations will be closed to the public until the transmission rate returns to a lower level and Government guidance relaxing restrictions is issued.

Site Inspections

Our Development Managers will continue to carry out site visits during this period.  Whilst carrying out internal inspections, we politely request that social distancing measures are respected.   The frequency of your site visits will be detailed on your Development Schedule which is available on your JG+ account.

AGMs/Residents Meetings

AGMs/Residents Meetings will continue through online platforms.  If any face to face meetings have been scheduled for early 2022, your Development Manager will be in touch to reorganise this meeting to online.

On-Site Offices

On-site offices remain open where House Managers and Concierge continue their normal working hours.  Please respect social distancing when visiting our on-site staff.

Suppliers and Contractors

Our suppliers and contractors remain compliant with Government Guidelines to deliver core services, repairs and maintenance.

Email Communication

Our aim is to communicate with you via email wherever possible. We ask that homeowners, who have not already done so, contact their regional office detailed at the bottom of the page to provide us with their email address. We recognise that some homeowners will not have this form of communication and you may wish to discuss with friends or family members, if they can assist.

James Gibb+ Portal

For general information regarding your development or the status of your service charge account, please logon to your client portal JG+ which can be accessed via our website at You will need your James Gibb account number and your JG+ Ref to log on. These are available on your most recent invoice or on most formal communications you receive from us.

We hope that our customers and clients are keeping safe.


Directors Office

Who’s New at James Gibb?

Our staff play an invaluable part in helping form the James Gibb mission, vision and values we have today. Get to know a few of our newest staff members:



Georgina Ramsay

Georgina Ramsay is the newest member of our Property Management team, and brings excellent experience having previously worked in the factoring industry for a number of years. 

Georgina’s favourite piece of advice is “Always admit your mistakes, makes them easier to fix”

Angela Boynes

Angela is one of our most recent additions to our Edinburgh team and comes to us with a lifetime of customer experience in a variety of roles together with previous property experience. Customer service is one of Angela’s strengths and she looks forward to working with our clients in this respect. 

Angela’s favourite piece of advice is “Treat others how I would like to be treated – with respect”

Melanie Walker

Melanie, our new Property Manager has worked in property for a number of years and brings calm self assurance and great people skills to our Edinburgh team! 

Melanie’s favourite piece of advice is “The most important payment to make first each month is your mortgage or rent, that way you always have a roof over your head”



Sandra Watt

Our Operations Manager, Sandra originally joined us at our Edinburgh branch in the Spring of 2016, before recently transferring to our Aberdeen branch. Having worked previously in customer service and holiday lettings, Sandra’s natural energy and enthusiasm is always at the core, whatever the challenges. 

Sandra’s favourite piece of advice is “Never take to heart what others think, they aspire to be you!”

Liam Barber

Liam has recently joined our Aberdeen office as Trainee Property Manager and brings his knowledge and experience from his customer service background. With impressive communication skills, Liam will be a valuable asset to our Aberdeen office and we look forward to the skills he will bring to the role.  

Liam’s favourite piece of advice is: “If plan A didn’t work, the alphabet has 25 more letters. Stay Cool”

Out of Hours Emergency. Call us on 0333 240 8325 where our helpline operators will assist you


2 Thistle Street
AB10 1XZ




Bellahouston Business Centre
423 Paisley Road West
Glasgow, G51 1PZ



Gemini Crescent
Dundee Technology Park
Dundee DD2 1SW



4 Atholl Place



65 Greendyke Street
G1 5PX



Find out more about how we use cookies to help deliver the best experience for you.